Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Amanda Robinson

Bethel,OH

Summary

Senior Customer Service Specialist with expertise in managing complex customer inquiries, conflict resolution, and driving satisfaction. Exceptional problem-solving and communication skills foster meaningful customer relationships. Proven track record streamlining processes to enhance efficiency and improve overall experience. Demonstrated leadership capabilities for effective teamwork or independent work.

Overview

19
19
years of professional experience

Work History

Senior Customer Service Specialist

Wild Eggs
Cincinnati, Ohio
01.2021 - 08.2024
  • Assisted customers with product selection and order placement
  • Delivered customer order in a timely manor
  • Processed customer payments
  • Monitored customer feedback and implemented strategies to improve customer satisfaction scores
  • Facilitated communications between customers and upper management

State Certified Nurse Aid

Operation Freedom Care Inc.
Batavia, Ohio
01.2020 - 01.2021
  • Delivered care for veterans
  • Assisted patients with daily activities such as bathing, dressing, grooming and toileting.
  • Collaborated with interdisciplinary team members to ensure quality patient care was provided at all times.
  • Adhered to HIPAA regulations regarding confidentiality of all patient information.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Nursing Assistant

Eastgate Village
Eastgate, Ohio
01.2006 - 01.2020
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Engaged with patient family and friends to provide courteous visit experience.

Customer Service Representative

Osterman Jewelers
Cincinnati, Ohio
01.2008 - 01.2011
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Achieved Presidents Club in 2009

Education

High School Diploma -

Bethel-Tate High School
Bethel, OH

Some College (No Degree) -

University of Cincinnati
Cincinnati, OH

Skills

  • Conflict Management
  • Escalation management
  • SOP Writing
  • Documentation Review
  • Database Research
  • Coaching and Mentoring

Affiliations

  • Very active in youth sports events and associations
  • Very active supporting and contributing to the community

Timeline

Senior Customer Service Specialist

Wild Eggs
01.2021 - 08.2024

State Certified Nurse Aid

Operation Freedom Care Inc.
01.2020 - 01.2021

Customer Service Representative

Osterman Jewelers
01.2008 - 01.2011

Nursing Assistant

Eastgate Village
01.2006 - 01.2020

High School Diploma -

Bethel-Tate High School

Some College (No Degree) -

University of Cincinnati

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Amanda Robinson