Amanda Rodriguez
Chicago,IL
Summary
A highly motivated and organized individual with the ability to manage time and a multitude of tasks. Excellent communication and interpersonal skills. Have the ability to work in both team and individual settings. Always looking for new challenges and opportunities to develop new skills alongside continuing to complete an education in I.T.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Northwestern Memorial Hospital
09.2013 - 03.2021
- Worked with multiple providers within a Hematology/Oncology Clinic
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted with minor procedures
- Responsible for contacting other facilities to obtain medical records
- Prepping/ordering supplies for entire office
- Assisted with onboarding and training process of new medical assistants.
Phlebotomist, Laboratory Technician
Quest Diagnostics
04.2012 - 09.2013
- Performed daily venipuncture, finger sticks, urine specimen collection, stool specimen collection
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Responsible for entering lab orders and patient information into a secured database
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Conducted daily specimen inventory.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Medical Assistant
Regency Medical Centre
Barrington, IL
02.2010 - 11.2012
Medical Assistant
Lake Front Medical
Chicago, IL
09.2009 - 10.2010
Call Center Team Lead
Airport Accommodations
Rosemont, IL
07.2007 - 08.2009
- Handled advanced issues with calm, knowledgeable and professional approach.
- Responded to team support questions quickly to maintain call center efficiency.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
- Recommended hotel locations to customers, thoroughly explaining details.
- Oversaw multiple state locations of up to 10 locations that included multiple hotels in each state. Which allowed the agents the ability to focus on passenger calls and provide them with the best accomodations without any delays.
Education
Diploma, Certified Medical Assistant -
Everest College
Skokie, IL01.2009
Diploma -
Midwest High School
Chicago, IL01.2005
Skills
- EPIC trained, Computer efficient
- Self learner, Dependable
- Team and goal oriented Quick learner
- Numerous years of customer service
- Adaptability Problem solving
- Scheduling
- Data Entry
- Insurance Verification
- Critical Thinking
- Call center experience
- Documentation
- Assessment capabilities
- Application support experience
Avid reader of self development books.
Always looking to grow and improve myself in every aspect.
Timeline
Medical Assistant
Northwestern Memorial Hospital
09.2013 - 03.2021
Phlebotomist, Laboratory Technician
Quest Diagnostics
04.2012 - 09.2013
Medical Assistant
Regency Medical Centre
02.2010 - 11.2012
Medical Assistant
Lake Front Medical
09.2009 - 10.2010
Call Center Team Lead
Airport Accommodations
07.2007 - 08.2009
Diploma, Certified Medical Assistant -
Everest College
Diploma -
Midwest High School