Sandra Sanchez
Wilmington
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery. Passionate about providing exceptional customer service in healthcare setting.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
Providence Medical Institute (Multi-specialty)
Los Angeles, CA
01.2018 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Operated electrocardiogram (EKG) to administer diagnostic tests,holter monitor placement and stress test preparation.
- Proven ability to learn quickly and adapt to new situations.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients using SaniCloth Wipes
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing with physician orders.
- Responded to patient callbacks and phone-in prescription refill requests.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates lab results or My Chart messages refill to facilitate treatment.
- Handled general office duties to support administrative staff during peak hours.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Vaccine for Children VFC Coordinator
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Maintained accurate patient records using electronic health record (EHR) EPIC systems
- Recognized by management for providing exceptional customer service.
- Snellen Eye Exam
- Audiometry
Medical Assistant
David Y.Shek MD
Anaheim , CA
09.2012 - 12.2017
- Greet patients/Customer Service
- Administrative/Back Office work
- Call in Medications / Fax
- Insurance Verification
- Vital Signs Monitoring
- Patient History
- Assist in procedure/Minor Surgeries
- Tray Set up
- Laboratory/ Specimen Collection /Venipuncture
- HEDIS/P4P Immunizing
- Snellen Test
- Audiometer Test
- Submit Authorizations
- Electrocardiogram
- Vaccine administration
- Vaccine for Children Coordinator
Medical Assistant
Aloha Medical Group
Hawaiian Gardens , CA
08.2011 - 09.2012
- Greet patients/Customer Service
- Administrative/Back Office work
- Call in Medications / Fax
- Insurance Verification
- Vital Signs Monitoring
- Patient History
- Assist in procedure/Minor Surgeries
- Tray Set up
- Laboratory/ Specimen Collection /Venipuncture
- HEDIS/P4P Immunizing
- Snellen Test
- Audiometer Test
- Submit Authorizations
- Electrocardiogram
- Vaccine administration
- Vaccine for Children Coordinator
- CHDP Program
Education
Certification -
UEI College
Gardena, CA09-2011
Skills
- Vital Signs Monitoring
- Patient Relation and Education
- Multi-Specialty Cross trained
- Patient care
- POCT in-house testing
- Vaccine for Children Coordinator (VFC)
- Immunization administration
- Process Improvement
- HIPPA Compliance
- Phlebotomy
- EKG
- Medical terminology
- Medical administration
- Teamwork
- Professionalism
- Communication skills and attention to detail
- Utilize electronic health records (EHR) systems for efficient patient data management (EPIC Systems)
- Customer service
- Patient scheduling
- Conduct virtual patient consultations and follow-ups using secure digital platforms
- Assist in minor surgical procedures with precision, and adherence to safety protocols
- Implement AI-driven tools for patient triage and appointment scheduling
- Mentor junior staff in clinical best practices and technology integration
- Participate in continuous education to stay updated on medical advancements
- Analyze patient data to identify trends and support clinical decision-making
- Facilitate cross-departmental communication to enhance patient care coordination
- Lead quality improvement initiatives to streamline clinical workflows and processes
- Medical terminology knowledge
- CPR
- Laboratory specimen collection
- Bilingual (Fluent English & Spanish)
Accomplishments
- Audit Recognition
- Employee of the month
- Patient Customer Service
- OWN IT Ambassador
Certification
Medical Assistant Certificate
Phlebotomy Certificate
American Heart Association BLS CPR
Vaccine for Children Certification
Timeline
Medical Assistant
Providence Medical Institute (Multi-specialty)
01.2018 - Current
Medical Assistant
David Y.Shek MD
09.2012 - 12.2017
Medical Assistant
Aloha Medical Group
08.2011 - 09.2012
Certification -
UEI College
languages
English & Spanish