Amanda Rodriguez
Gilbert,AZ
Summary
Professional that maintains high levels of accuracy and efficiency while working effectively within timelines, as well as achieving company goals.
Works well with teams as well as independently in fast-paced environments.
Diligent and driven who has achieved success in a variety of roles with increasing levels of responsibility in an ever-changing environment.
Overview
10
10
years of professional experience
Work History
National Sponsorship Manager
HomeSmart International, LLC
Remote - Scottsdale, AZ
12.2022 - 08.2024
- Oversaw sponsorships to promote partner success and enrich organizational incentives
- Focused on delivering contracted obligations by regularly reviewing and maintaining deliverables as per established agreements.
- Listened to partners and audience, consistently improved and remained proactive in response to feedback for repeat agreements
- Accomplished substantial revenue generation, strengthening the financial framework of HomeSmart's infrastructure.
Operations Manager
Primary Residential Mortgage, Inc.
Remote - Salt Lake City, UT
01.2020 - 10.2022
- Managed a team of 25 employees, overseeing all aspects of staffing including recruitment, disciplinary procedures, and terminations. Implemented streamlined training processes to enhance efficiency.
- Conducted annual performance evaluations and addressed employee issues efficiently.
- Directed and managed daily operations
- Oversaw all closing functions
- Navigated through escalated issues and brainstormed innovative processes to improve day-to-day activities.
- Monitored production and file-flow to meet or exceed Service Level Agreements (SLAs).
- Managed and improved budgetary performance and KPIs.
- Delivered top-quality reports to senior executives
- Enhanced performance by creating customized scorecards for department team members, resulting in improved quality and productivity.
- Met projects, goals, and department milestones in alignment with quarterly Objective Key Results (OKRs) and approved budget.
- Provided excellent customer service to sales staff and branch partners.
Senior Mortgage Loan Closer
Primary Residential Mortgage, Inc.
Scottsdale, AZ
11.2014 - 12.2019
- Verified closing document accuracy and ensured timely closings
- Generated accurate closing documentation aligning with file requirements, department guidelines, and regulatory compliance.
- Entered and confirmed closing package data
- Managed and resolved any post-closing issues that occurred
- Consistently achieved highest monthly ranking as company producer for closed/funded loans, while maintaining a lower percentage of investor suspense.
- Maintained average monthly volume of 200 units with a suspense pend rate of 2.5% or lower, surpassing company employee average of 60 units and a suspense pend rate of 6%.
Education
Studied Business Administration -
ASU West
Graduated in 3 years with Honor Roll Achievement -
Sunrise Mountain High School
Skills
- Excellent written and communication skills
- Ability to work under pressure and with little to no monitoring
- Passion for learning and increasing skills
- Objective of stability, loyalty, and increasing seniority with company
- Extensive knowledge and experience in the operations side of the mortgage industry
- Ability to work with new programs and processes
- Strong problem-solving and adaptability skills
- Excellent time management and communication skills
- Practiced knowledge of bank security systems/regulations
- Risk management evaluation background
- Proficient in Snapdocs, Doc Magic, Encompass 360, Encompass, SalesForce, UKG, Tableau, Commerce Velocity, Calyx Point, MS Office, Microsoft Suite, Excel, Microsoft Office: Word, Power Point, Teams, OneDrive, OneNote
Programsandsoftware
- Snapdocs
- Doc Magic
- Encompass 360
- Encompass
- SalesForce
- UKG
- Tableau
- Commerce Velocity
- Calyx Point
- MS Office Proficient
- Microsoft Suite
- Excel
- Microsoft Office: Word
- Power Point
- Teams
- OneDrive
- OneNote
Personalhighlights
- Reliable, loyal, trustworthy
- Goal oriented
- Excellent time management and communication skills
- Practiced knowledge of bank security systems/regulations. Strong sense of banking ethics
- Risk management evaluation background
References
Available upon request
Hobbies and Interests
- Traveling
- Exercise and Fitness
- Volunteering
- Personal Development
Timeline
National Sponsorship Manager
HomeSmart International, LLC
12.2022 - 08.2024
Operations Manager
Primary Residential Mortgage, Inc.
01.2020 - 10.2022
Senior Mortgage Loan Closer
Primary Residential Mortgage, Inc.
11.2014 - 12.2019
Studied Business Administration -
ASU West
Graduated in 3 years with Honor Roll Achievement -
Sunrise Mountain High School
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