Amanda Rountree
Jacksonville,FL
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Gap and Be Aveda. Excelled in team leadership and operations management, driving process improvements that significantly reduced costs. Skilled in resolving escalated customer issues, fostering professional growth, and maintaining positive relationships. Achieved notable performance outcomes through effective planning and implementation.
Overview
12
12
years of professional experience
Work History
Operations Manager
Be Aveda Institutes
08.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Customer Experience Manager
Old Navy, Gap
12.2020 - 08.2021
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
General Manager
Gap
06.2012 - 08.2020
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of leadership and retail associates, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
No Degree - Journalism
University of North Florida
Jacksonville, FLHigh School Diploma -
Clay High School
Green Cove Springs, FL05.2003
Skills
- Resolution-seeking, Planning and Implementation
- Team Leadership
- Operations Management, Monitoring, and Efficiency
- Customer Service
Fostering cats with intent to rehome
I've put my love for animals to good use, caring for stray cats and fosters while partnering with local animal non-profits to find a permanent, loving home for these incredible cats.
Timeline
Operations Manager
Be Aveda Institutes
08.2021 - Current
Customer Experience Manager
Old Navy, Gap
12.2020 - 08.2021
General Manager
Gap
06.2012 - 08.2020
No Degree - Journalism
University of North Florida
High School Diploma -
Clay High School
Similar Profiles
Jasmine AlvaradoJasmine Alvarado
Operations Manager at Aveda InstitutesOperations Manager at Aveda Institutes
Natasha LawsonNatasha Lawson
Curriculum Development Manager at Douglas J Aveda InstitutesCurriculum Development Manager at Douglas J Aveda Institutes
Karen SummersKaren Summers
Spa Therapy Instructor at Aveda InstitutesSpa Therapy Instructor at Aveda Institutes
THOMAS MitchellTHOMAS Mitchell
CEO at TJMitchell TruckingCEO at TJMitchell Trucking
Mohammad Rizwan QamarMohammad Rizwan Qamar
Sr. Director Global Quality at Next ScienceSr. Director Global Quality at Next Science