Summary
Overview
Work History
Education
Timeline
Generic

AMANDA ROWLANDS

Jacksonville ,FL

Summary

Friendly, Focused and Engaging Professional Dedicated to Using CommunicaQon, Interpersonal, Management and Clerical Skills to TransiQon Into Office Management. ExcepQonal OrganizaQonal Skills and Management Training, Underscored by 16 Years of Customer Service Experience and Extensive Study of Non-Profit Management, Financial Management and Volunteer Engagement.

Detail-oriented operations analyst with experience in organizing, problem-solving, and project management. Proficient in Microsoft suite, ready to apply knowledge and abilities to take on new professional challenges with an established company.

Overview

20
20
years of professional experience

Work History

Finanacial Data and Reporting Operations Analyst

Merrill Lynch
Jacksonville, FL
12.2022 - Current
  • Developed reports using advanced Excel functions for internal performance evaluation.
  • Analyzed operational data to identify trends and inform decision-making processes.
  • Facilitated training sessions for new employees on operational procedures and systems.
  • Provided technical assistance in troubleshooting issues related to operational systems.
  • Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.

Credit Solutions Advisor

Bank of America
Jacksonville, FL
05.2020 - 12.2022
  • Reviewed loan applications for accuracy and completeness.
  • Educated clients on mortgage products and processes.
  • Analyzed credit reports to assess borrower qualifications.
  • Collaborated with underwriters to facilitate loan approvals.
  • Managed client communications throughout the loan process.
  • Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
  • Ensured compliance with all federal, state and local regulations related to mortgage lending.
  • Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.

Teller Coordinator

Truist Financial
Jacksonville, FL
05.2015 - 05.2020
  • Coordinated daily activities of teller staff to ensure efficient service delivery.
  • Trained new tellers on procedures and customer service expectations.
  • Oversaw cash handling processes to maintain accuracy and compliance standards.
  • Managed schedules to optimize staffing levels during peak hours.
  • Implemented policies to enhance operational efficiency within the branch team.
  • Monitored performance metrics to identify areas for improvement among staff members.

Sales Lead

Soma
Jacksonville, FL
04.2013 - 05.2015
  • Led a team to achieve sales targets consistently.
  • Trained new staff on product knowledge and customer service skills.
  • Developed promotional strategies to enhance product visibility in stores.
  • Built strong relationships with key clients to foster loyalty and repeat business.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Managed a team of 10+ sales representatives, providing guidance and support.

Certified Jewelry Sales Advisor

MJ Harrington & Co
Newport, NH
04.2006 - 12.2012
  • Guided customers in selecting jewelry and accessories based on personal style.
  • Educated clients on product features and care instructions for optimal use.
  • Collaborated with team members to create engaging in-store displays and promotions.
  • Assisted in resolving customer inquiries and complaints to enhance satisfaction.
  • Contributed to store events, fostering community engagement and brand awareness.
  • Provided customers with information on products and services available.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Demonstrated product features and benefits to potential customers.
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
  • Developed relationships with new and existing clients through contact management systems.
  • Attended trade shows and industry events to promote products and services.

Education

Associate of Arts - Arts Management

Massachusetts College of Liberal Arts
North Adams, MA

Timeline

Finanacial Data and Reporting Operations Analyst

Merrill Lynch
12.2022 - Current

Credit Solutions Advisor

Bank of America
05.2020 - 12.2022

Teller Coordinator

Truist Financial
05.2015 - 05.2020

Sales Lead

Soma
04.2013 - 05.2015

Certified Jewelry Sales Advisor

MJ Harrington & Co
04.2006 - 12.2012

Associate of Arts - Arts Management

Massachusetts College of Liberal Arts
AMANDA ROWLANDS