Amanda Ruiz
I.T Manager, Student Information Systems
Lake Elsinore,CA
Summary
Experienced IT Manager with over 17 years of achievement in dynamic environments, adept at delivering ambitious goals. Known for diligence, forward-thinking, and adaptability in meeting company, customer, and project requirements. Skilled in motivating teams to surpass stringent timelines and ensuring daily milestones are met across high-performance teams. Highly organized and methodical with a track record of managing multiple priorities effectively. Recognized for problem-solving abilities and commitment to team success through mentoring, training, and empowerment. Eager to take on additional responsibilities to drive team objectives forward.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
I.T. Manager
Corona-Norco Unified School District
Norco , CA
2022.04 - Current
- Assisted in development of long-term strategies to grow department and resources.
- Interacted and negotiated with vendors and contractors to secure products and services.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Coordinated technical training and personal development classes for staff members.
- Communicated with executive team to maximize development efficiencies and resolve technology issues.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort
Program System Specialist
Corona-Norco Unified School District
Norco , CA
2011.11 - 2022.03
- Collected data on process control statistics to discover potential improvements to process capabilities for SIS.
- Modeled SIS system usage patterns to determine training protocols and educational material guidelines.
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Trained employees in use of SIS system, overseeing onboarding process and verifying trainee competence
- Designed and implemented preventive maintenance procedures, reducing support requests.
- Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.
- Led and participated in many various district committees
- Created SQL scripts and stored procedures for data analytics and custom reports
Computer Training Specialist
Corona-Norco Unified School District
Norco , CA
2007.07 - 2011.11
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Devised comprehensive training courses and guided staff training by employing proven teaching methods.
- Coordinated administrative functions necessary to deliver and document training programs.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
Education
Bachelor of Science - Industrial-Organizational Psychology
University of Phoenix
Tempe, AZ 2020.06 - 2021.11
Associate of Arts - Information Technology
University of Phoenix
Tempe, AZ 2018.01 - 2020.02
High School Diploma -
Santiago High School
Corona, CA 1995.09 - 1999.06
Skills
Leadership
Team Player
SIS, SQL and QCC System Expertise
Written Communication
Analytical and Critical Thinking
Decision Making
Active Listening
Project Management
Policies and procedures
Strategic planning
Staff Management
Accomplishments
Completed Corona-Norco USD Leadership Seminar in 2020
Timeline
I.T. Manager
Corona-Norco Unified School District
2022.04 - Current
Bachelor of Science - Industrial-Organizational Psychology
University of Phoenix
2020.06 - 2021.11
Associate of Arts - Information Technology
University of Phoenix
2018.01 - 2020.02
Program System Specialist
Corona-Norco Unified School District
2011.11 - 2022.03
Computer Training Specialist
Corona-Norco Unified School District
2007.07 - 2011.11
High School Diploma -
Santiago High School
1995.09 - 1999.06
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