Amanda Runner
Ames,IA
Summary
Dedicated professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment.
Overview
12
12
years of professional experience
Work History
Claims Follow Up Specialist
McFarland Clinic
Ames, IA
11.2024 - 12.2025
- Applied insurance carrier guidelines to submit accurate claims for proper reimbursement.
- Maintained broad knowledge of Epic not limited to Prelude, Cadence, Ambulatory and Professional Billing.
- Utilized insurance and billing expertise to resolve denials and patient questions/concerns filtered through Patient Services Reps regarding their billing statements and insurance notifications.
- Stayed current with changes in reimbursement regulations.
- Reviewed open claims for correct and timely remittances.
- Reviewed documentation and provided responses to insurance carriers to assist in resolving claim denials.
- Specialized in Blue Cross Blue Shield, but familiar with several other insurance companies both big and small.
- Reviewed and processed record requests from insurance companies.
- Answered telephone and provided information to other departments as necessary.
- Maintained patient confidentiality.
Patient Registration Representative
McFarland Clinic
Ames, IA
08.2017 - 10.2024
- Greeted visitors and patients, ascertained purpose of visit and directed them to appropriate staff.
- Performed pre-registration activities such as confirming appointments, collecting copays, verifying insurance coverage., prior to patient visits.
- Find answers to patient billing questions and other customer service related tasks.
- Took payments and balance cash drawers. Trained in balancing the daily deposits.
- Analyzed reports generated by the system on a regular basis to identify potential errors or discrepancies.
- Monitored intake work queue for timely completion.
- Experienced in contacting patients or insurance to make sure claims are paid. Familiar with many different insurance companies, their websites and how to send inquiries.
- Brief knowledge of medical terminology and medical coding. Proficient in Google and it's programs, as well as EPIC.
- Demonstrated ability to effectively prioritize tasks while managing multiple projects simultaneously.
- Maintained a positive attitude when dealing with customers and staff members.
- Efficiently managed patient registration process for over 500 patients daily, ensuring accuracy and compliance with HIPAA regulations.
Bank Teller
US Bank
Ames, IA
08.2015 - 08.2017
- Greeted customers with professionalism and friendly and courteous demeanor.
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner.
- Assisted management in bank opening and closing procedures.
- Issued cashier's checks, bank checks, money orders and traveler's checks.
- Adhered to security and regulatory requirements surrounding financial transactions.
- Demonstrated proficient knowledge of bank products and services to meet customer needs.
- Cross-sold bank products and services to customers.
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
- Processed ATM deposits and reconciled against reports.
- Provided assistance to customers who were having difficulty using automated banking machines.
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank.
- Carried out special services for customers, such as ordering bank cards and checks.
Bank Teller
PNC Bank
Whitmore Lake, MI
12.2013 - 05.2015
- Greeted customers with professionalism and friendly and courteous demeanor.
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Answered customer questions regarding account information, transaction processing and fees.
- Assisted management in bank opening and closing procedures.
- Issued cashier's checks, bank checks, money orders and traveler's checks.
- Adhered to security and regulatory requirements surrounding financial transactions.
- Demonstrated proficient knowledge of bank products and services to meet customer needs.
- Cross-sold bank products and services to customers.
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
- Processed ATM deposits and reconciled against reports.
- Provided assistance to customers who were having difficulty using automated banking machines.
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank.
- Informed customers about foreign currency regulations and computed transaction fees for currency exchanges.
Skills
- Clinic Administration
- Registration Services
- Data Confirmation
- Operational Requirements
- Confidential Records Management
- Patient Health Information Access
- Tact and Sensitivity
- Patient Relations
- Computer Proficiency
- Regulatory Documentation
- Teamwork and Collaboration
- Adaptable and Flexible
- EHR Software
Timeline
Claims Follow Up Specialist
McFarland Clinic
11.2024 - 12.2025
Patient Registration Representative
McFarland Clinic
08.2017 - 10.2024
Bank Teller
US Bank
08.2015 - 08.2017
Bank Teller
PNC Bank
12.2013 - 05.2015