Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Richardson

Williamsburg,VA

Summary

Detail-oriented Claims Follow-Up Specialist with expertise in CRM coordination and analytical thinking. Proven ability to resolve disputes and enhance customer satisfaction through effective communication.

Overview

5
5
years of professional experience

Work History

Claims follow up Specialist

James River Cardiology
Colonial Heights, Virginia
02.2023 - 06.2025
  • Coordinated responses to client inquiries using CRM software efficiently.
  • Analyzed client feedback to identify areas for improvement in service delivery.
  • Maintained accurate records of client interactions and follow-up actions taken.

Medical Claims Adjuster

Privia Health
Arlington, Virginia
03.2020 - 01.2023
  • Analyzed medical claims for accuracy and alignment with established guidelines.
  • Resolved claim disputes by communicating effectively with stakeholders.
  • Participated in training sessions designed to keep current on industry-specific regulations.
  • Verified that payments were made according to contracted terms between provider and insurer.

Education

Medical Billing And Coding - Healcare

Bryant And Stratton Online
Buffalo, NY
12-2025

High School Diploma -

Mathews High School
Mathews, VA
06-2002

Skills

  • Medical coding
  • Claims processing
  • Client communication
  • Data analysis
  • Problem resolution
  • CRM software

Timeline

Claims follow up Specialist

James River Cardiology
02.2023 - 06.2025

Medical Claims Adjuster

Privia Health
03.2020 - 01.2023

Medical Billing And Coding - Healcare

Bryant And Stratton Online

High School Diploma -

Mathews High School
Connie Richardson