Detail-oriented Claims Follow-Up Specialist with expertise in CRM coordination and analytical thinking. Proven ability to resolve disputes and enhance customer satisfaction through effective communication.
Overview
5
5
years of professional experience
Work History
Claims follow up Specialist
James River Cardiology
Colonial Heights, Virginia
02.2023 - 06.2025
Coordinated responses to client inquiries using CRM software efficiently.
Analyzed client feedback to identify areas for improvement in service delivery.
Maintained accurate records of client interactions and follow-up actions taken.
Medical Claims Adjuster
Privia Health
Arlington, Virginia
03.2020 - 01.2023
Analyzed medical claims for accuracy and alignment with established guidelines.
Resolved claim disputes by communicating effectively with stakeholders.
Participated in training sessions designed to keep current on industry-specific regulations.
Verified that payments were made according to contracted terms between provider and insurer.