Amanda Rushing
Hobart,Indiana
Summary
Compassionate and detail-oriented healthcare professional with 9 years of experience as a Certified Nursing Assistant and a strong background in client-focused services through self-employment. Known for exceptional communication, multitasking, and problem-solving skills. Seeking to transition into a healthcare administrative or customer service role where my patient care experience and organizational abilities can enhance service delivery and support operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Care Specialist- Independent Contractor
Self employed
07.2023 - 04.2025
- Handled all administrative tasks including client intake, scheduling, and payment processing with consistent attention to detail.
- Cultivated strong, long-term client relationships based on trust, reliability, and responsive service.
- Delivered high-quality service while balancing multiple clients and priorities daily.
Call Center Representative- Roadside Assistance Agent
Arise Virtual Solutions
10.2023 - 04.2024
- Assisted customers in emergency situations with empathy, maintaining professionalism under pressure.
- Used dispatch and CRM systems to coordinate services and accurately log requests.
- Demonstrated calm, clear communication and fast problem-solving
Title Abstractor
Indiana Title Network Company Inc.
09.2022 - 07.2023
- Reviewed and managed legal documentation with precision and confidentiality.
- Communicated with legal and administrative professionals, enhancing document workflows and compliance.
- Performed clerical and administrative duties transferable to healthcare office settings.
Certified Nursing Assistant (CNA)
Various Healthcare Facilities
05.2014 - 08.2023
- Delivered compassionate, patient-centered care while coordinating with healthcare teams.
- Maintained detailed, confidential documentation in compliance with HIPAA standards.
- Developed a strong understanding of clinical environments and patient communication.
Education
Medical Assisting -
Everest College
04.2011
Diploma -
Hobart High School
06.2001
Skills
- Medical Terminology
- Patient & Client Communication
- Healthcare Administration Support
- Appointment Scheduling & Follow-Up
- Data Entry & Record Management
- Call Center & Remote Support
- EMR & CRM Systems
- HIPAA Compliance
- Problem Solving & Resolution
- Multitasking & Time Management
Timeline
Call Center Representative- Roadside Assistance Agent
Arise Virtual Solutions
10.2023 - 04.2024
Customer Care Specialist- Independent Contractor
Self employed
07.2023 - 04.2025
Title Abstractor
Indiana Title Network Company Inc.
09.2022 - 07.2023
Certified Nursing Assistant (CNA)
Various Healthcare Facilities
05.2014 - 08.2023
Medical Assisting -
Everest College
Diploma -
Hobart High School