Kiera Evans
Fort Stewart,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Independent Contractor/Customer Service Representative
Arise Virtual Solutions Inc.
, Remote
11.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Claims Customer Service Representative
SYKES
, Remote
07.2020 - 11.2022
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Assisted new policyholders with processing claims.
- Examined claims, records and procedures to grant approval of coverage.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
Technical Support Representative
Teleperformance
Radcliff, KY
08.2019 - 07.2020
- Deliver local and remote Tier 1 IT support for hardware and software to company personnel
- Supported customers with online billing, access and account issues
- Handled customer service issues by providing guidance or escalating for advanced support.
- Troubleshot devices to identify and solve issues with hardware or software performance.
Warehouse Associate
Amazon
Shepherdsville, KY
01.2017 - 07.2019
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Managed warehouse system updates to increase productivity and reduce errors.
Customer Service Representative
Convergys
Clarksville , TN
08.2013 - 06.2016
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
Cashier
McDonald's
Radcliff, KY
03.2010 - 04.2016
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
North Hardin High School
Radcliff, KY05.2010
Associate of Science - Phlebotomy
Campbellsville University
Campbellsville, KY05.2018
Associate of Science - Medical Assisting
Indiana University - Purdue University Indianapolis
Indianapolis, IN02.2022
Skills
- HIPAA compliance
- Understands medical procedures
- Documentation procedures expert
- Phlebotomy
- Medical terminology
- CPR Trained
- Claims Review
- Data Entry
- Customer Service
- Insurance Terminology
- Insurance Plan Verification
- Medical Recordkeeping
- Accurate Documentation
Certification
- Phlebotomy Technician (PT) - 2018
- CPR - 2021
Timeline
Independent Contractor/Customer Service Representative
Arise Virtual Solutions Inc.
11.2022 - Current
Claims Customer Service Representative
SYKES
07.2020 - 11.2022
Technical Support Representative
Teleperformance
08.2019 - 07.2020
Warehouse Associate
Amazon
01.2017 - 07.2019
Customer Service Representative
Convergys
08.2013 - 06.2016
Cashier
McDonald's
03.2010 - 04.2016
High School Diploma -
North Hardin High School
Associate of Science - Phlebotomy
Campbellsville University
Associate of Science - Medical Assisting
Indiana University - Purdue University Indianapolis
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