Amanda Sage
Grifton,NC
Summary
Dynamic retail professional with a proven track record at Food Lion, excelling in customer service and team leadership. Recognized for enhancing team productivity and streamlining inventory processes. Detail-oriented and adaptable, I thrive in fast-paced environments, ensuring exceptional customer satisfaction while effectively managing multiple tasks. Strong communicator with a commitment to quality.
Overview
16
16
years of professional experience
Work History
Center Store Lead
Food Lion
Vanceboro, NC
03.2021 - 03.2025
- Pleasantly greeted customers, assisted with products and answered any questions.
- Went beyond standard practices to ensure exceptional customer satisfaction.
- Assisted store management with tasks including updating planograms and tracking inventory data.
- Trained new associates on proper stocking techniques, ensuring consistency across the center store team.
- Facilitated smooth communication between team members, ensuring seamless operations during peak hours.
- Set explicit goals to enhance team productivity.
- Streamlined restocking processes, resulting in faster turnaround times and fresher products on shelves for customers to enjoy.
- Efficiently processed incoming shipments by unloading trucks, sorting products, and accurately verifying item quantities against corresponding purchase orders
- Boosted customer satisfaction through timely refill of store items.
- Labeled items with accuracy to ensure clear product identification.
- Opened, shelved and merchandised new products
- Adhered to inventory control procedures for accuracy.
- Maintained a safe work environment by adhering to company guidelines on proper lifting techniques, equipment usage, and storage practices, promoting overall staff wellbeing.
- Monitored customers for signs of security concerns and escalated issues to management.
Cashier
PetSmart
New Bern, NC
01.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues
- Maintained a clean and safe shopping space.
- Optimized checkout procedure for greater efficiency.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment..
Food Service Worker
Carteret Health Care
Morehead City, NC
11.2013 - 08.2015
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company..
- Displayed flexibility by efficiently switching between various positions in the food service sector.
- Created and delivered a variety of food and drink options tailored to customer specifications
- Handled several orders at once with no compromise on quality or precision.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods...
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Wait Staff Member
Hwy 55 Burgers Shakes & Fries
Havelock, NC
04.2009 - 06.2013
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep dining room and work areas clean
- Cultivated warm relationships with regular customers..
- Successfully managed multiple tables at once while maintaining high-quality service.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences
- Upsold menu items and suggested daily specials to enhance sales.
- Enhanced dining experience by regularly coordinating with kitchen staff on order updates and special requests.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Ensured prompt delivery of food and beverages, catering to specific customer demands.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff..
- Handled high-volume shifts effectively, ensuring register accuracy.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Education
High School Diploma -
Havelock High School
Havelock, NCSkills
- Customer service
- Honest and dependable
- Adaptable and flexible
- Detail-oriented
- Strong multitasking
- Time management
Timeline
Center Store Lead
Food Lion
03.2021 - 03.2025
Cashier
PetSmart
01.2020 - 10.2021
Food Service Worker
Carteret Health Care
11.2013 - 08.2015
Wait Staff Member
Hwy 55 Burgers Shakes & Fries
04.2009 - 06.2013
High School Diploma -
Havelock High School