Danielle Friel
Schnucks
Byrnes Mill,MO
15
years of professional experience
Dynamic retail leader with a proven track record at Schnucks, specializing in inventory management and team building. Enhanced product availability and customer satisfaction through effective merchandising strategies and training initiatives. Known for problem-solving abilities and fostering a collaborative environment, driving sales growth and operational efficiency.
Work History
Center Store Lead
11 Months- Directed center store replenishment to keep shelves stocked and organized
- Reviewed inventory levels and adjusted ordering to prevent out-of-stocks
- Executed planograms and reset merchandise displays for accurate presentation
- Trained associates on stocking procedures, rotation, and aisle standards
- Inspected product quality and removed damaged or expired merchandise
- Coordinated daily priorities with store leadership to support sales floor readiness
- Maintained backroom organization to improve product access and workflow
- Coordinated promotional events to boost brand visibility and drive incremental sales growth.
- Streamlined inventory management for optimal product availability and reduced stock discrepancies.
- Utilized advanced reporting tools to monitor sales performance against targets, identifying areas requiring further attention or action plans.
- Trained and mentored stock crew, answering questions and providing effective oversight so that employees understand job duties.
- Managed vendor relations for improved product quality, delivery schedules, and pricing negotiations.
- Developed strong relationships with suppliers to ensure consistent supply chain management and favorable business terms.
- Collaborated with department managers to improve merchandising strategies, resulting in higher sales figures.
- Provided exceptional customer service by addressing inquiries, complaints, or requests promptly and professionally.
- Maintained high standards of cleanliness and organization throughout the center store area, adhering to safety regulations at all times.
- Optimized ordering processes to maintain adequate inventory levels while minimizing storage costs.
- Followed inventory control procedures for accuracy and operated forklifts to move items.
- Implemented visual merchandising techniques that captured customer attention and encouraged impulse purchases.
- Enhanced customer satisfaction by ensuring timely replenishment of center store products.
- Pleasantly greeted customers, assisted with products and answered any questions.
- Facilitated smooth communication between team members, ensuring seamless operations during peak hours.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Merchandiser
7 Months- Maintained product displays and shelf conditions to align with planograms and store standards.
- Rotated stock using FIFO methods to support freshness and reduce out-of-date inventory.
- Built promotional displays and endcaps to increase visibility for priority products.
- Replenished shelves efficiently to prevent out-of-stock conditions during peak customer traffic.
- Checked inventory levels and reported gaps or damage using handheld ordering tools.
- Communicated with store managers to confirm placement, signage, and merchandising compliance.
- Organized backroom stock to improve product access and support faster replenishment.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Team Lead
4 Years 4 Months- Led daily store workflows to maintain sales floor readiness and operational consistency.
- Coached associates on customer service, process compliance, and task priorities.
- Monitored inventory accuracy and resolved stock discrepancies across assigned departments.
- Coordinated staffing and task allocation to support peak traffic and workload demands.
- Reinforced merchandising standards to improve product presentation and availability.
- Resolved customer concerns quickly while maintaining service and policy expectations.
- Trained team members on safety procedures, job routines, and performance expectations.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Leader
2 Years 11 Months- Supervised front-of-house and kitchen workflows to maintain fast, accurate service during peak periods.
- Coordinated team assignments, balancing staffing needs with order volume and service priorities.
- Trained new crew members on food safety, guest service, and shift procedures.
- Monitored food preparation, packaging, and delivery quality to ensure consistent standards.
- Managed cash handling, register accuracy, and shift opening and closing procedures.
- Resolved customer concerns promptly, protecting service speed and guest satisfaction.
- Communicated daily priorities and performance expectations to keep team aligned and productive.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced sanitation, safety, and compliance requirements across dining and prep areas.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Team Lead
5 Years 6 Months- Reviewed operational issues and implemented process improvements to reduce delays.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
GED
Skills
Heavy lifting
Operational efficiency
Training and mentoring
Team building
Equipment operation
Task delegation
Merchandising strategies
Inventory management
Customer engagement and greeting
Effective customer service
Team motivation
Sales strategy development
Promotions planning
Teamwork and collaboration
Friendly and helpful
Honest and dependable
Problem-solving
Time management
Timeline
Center Store Lead
Schnucks
11.2025 - CurrentRead More
Merchandiser
Mondelez International
04.2025 - 11.2025Read More
Team Lead
Walmart
09.2020 - 01.2025Read More
Shift Leader
Pizza Hut
09.2017 - 08.2020Read More
Team Lead
Hardees
02.2012 - 08.2017Read More
East Central College
GED
Read More