Amber Dyslin
Forest City,IA
Summary
Dynamic Center Store Lead at Casey's General Store with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in training and mentoring team while ensuring optimal merchandise display and stock replenishment. Recognized for delivering exceptional service and maintaining a clean, organized environment, fostering customer loyalty and retention.
Overview
2027
2027
years of professional experience
Work History
Center Store Lead
Caseys Genral Store
Forest City, IA
2025 - Current
- Streamlined checkout processes to reduce wait times and enhance customer experience.
- Maintained high standards of cleanliness and organization throughout the center store area, adhering to safety regulations at all times.
- Enhanced customer satisfaction by ensuring timely replenishment of center store products.
- Trained and mentored crew, answering questions and providing effective oversight so that employees understand job duties.
- Addressed unsafe conditions immediately for prompt resolution.
- Pleasantly greeted customers, assisted with products and answered any questions.
- Performed cash and card transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers.
- Prioritized helping customers over completing other routine tasks in store.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Checked store shelves for proper cleaning and stock levels.
- Contributed to overall store success by participating in cross-functional projects and collaborating with other departments to achieve common goals.
- Assisted in executing seasonal resets by rearranging merchandise according to planograms received from corporate headquarters.
General Cleaner
Vonachen Group
Forest City, IA
2023 - 2025
- Operated cleaning equipment, including floor buffers and vacuums, effectively and safely.
- Maintained cleanliness and sanitation of assigned areas following safety protocols.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Education
GED -
NIACC - North Iowa Area Community College
Mason City, IA2025
Skills
- Heavy lifting
- Operational efficiency
- Training and mentoring
- Team building
- Shelf management
- Customer engagement and greeting
- Planogram implementation
- Item and product unloading
- Store restocking
- Team motivation
- Merchandise display
- Friendly and helpful
- Teamwork and collaboration
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Cleaning and sanitizing
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Cash handling
- Goal driven
- Store organization
- Task prioritization
- Self motivation
- Professionalism
- Stock replenishment
- Continuous improvement
Timeline
Center Store Lead
Caseys Genral Store
2025 - Current
General Cleaner
Vonachen Group
2023 - 2025
GED -
NIACC - North Iowa Area Community College