Amanda Salinas
Summary
For the past 10+ years, I've helped organizations get the most out of their IT environments through systems administration, technical support, and cloud technologies. My focus is on solving problems quickly, keeping operations smooth, and ensuring a great experience for end users. As I work toward AWS and Azure certifications, I'm excited to take on roles that allow me to expand my cloud expertise while continuing to deliver dependable technical support.
Overview
13
13
years of professional experience
Work History
Information Technology Specialist
Virginia Department of Social Services
10.2024 - Current
- Diagnose and resolve technical hardware and software issues.
- Using ticketing systems (ServiceNow/Jira) to manage and process support actions and requests.
- Guide calls using excellent communication skills and decisive approach.
- Coordinate daily check in call with all IT Teams.
- Producing monthly Tech Newsletter.
Systems Administrator
Atlantic Diving Supply, Inc.
01.2020 - 09.2024
- Correcting hardware, software and network connectivity issues by diagnosing faults and completing skilled repairs.
- Managed IT functions to support hardware, software and network systems.
- Migrated on-premises applications and workloads to cloud platforms without disrupting business operations.
- Managed and monitor virtual servers, networks, and applications in cloud environments.
- Helped install, configure and customize company wide systems.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Maintained deep technical knowledge of Microsoft 365, Active Directory, Azure, AWS, Okta, Mimecast, Jira, Salesforce, SCCM and Windows Servers.
- Managed onboarding and offboarding of employees.
Deployment Specialist
Mphasis
01.2019 - 01.2020
- Served as primary point of contact between development teams and clients during deployments.
- Documented all configuration related activities, including baseline updates and change requests.
- Ensured proper documentation of hardware and software assets within organization's inventory database.
- Trained new customers during both onboarding and ongoing basis.
- Served as technical resource to field personnel for deployment issues.
Help Desk Engineer
Capital One
07.2017 - 01.2019
- Identified and resolved hardware, software and network problems with good troubleshooting abilities and strong technical knowledge.
- Documented all technical support interactions in ticketing system (ServiceNow) for future reference and analysis.
- Created troubleshooting guides and knowledgebase articles to assist customers in resolving common issues independently.
Store Systems Integrator
Whole Foods Market
12.2012 - 07.2017
- Managed IT functions to support hardware, software and network systems.
- Maintained auditing, closing inventory in stands and conducting monthly inventory surveys.
- Conducted weekly price changes and checked updates to shelf tags and overhead signage.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Education
Associate in Science (A.S.) - Information Technology
Northern Virginia Community College
Fairfax, VA05.2014
Skills
- Windows Administration
- Active Directory/Microsoft Entra
- Microsoft Intune
- ITIL processes
- Windows Server Administration
- Jira and Confluence
- Email Administration
- Amazon Web Services
- Project Coordination
- End user support
- Process improvement implementation
- Excellent interpersonal skills
Timeline
Information Technology Specialist
Virginia Department of Social Services
10.2024 - Current
Systems Administrator
Atlantic Diving Supply, Inc.
01.2020 - 09.2024
Deployment Specialist
Mphasis
01.2019 - 01.2020
Help Desk Engineer
Capital One
07.2017 - 01.2019
Store Systems Integrator
Whole Foods Market
12.2012 - 07.2017
Associate in Science (A.S.) - Information Technology
Northern Virginia Community College
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