Amanda Sanders

• Orchestrated medical coding, payment posting, accounts receivables and collections.
• Answered phone call from all the patient's from New South including Surgery, Pain, PMR and Physical Thearpy
• Verified insurance coverage and obtained pre-authorizations.
• Educated patients about surgeries and provided treatment plan documentation
• Coordinated with facilities regarding patients insurance.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
• Posted surgical charges for practice providers.
• Collected payments and applied to patient accounts.
• Reviewed patient records, identified medical codes and created invoices for billing purposes.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Liaised between patients, insurance companies and billing office.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.

I left MS Sports Medicine in January 2011 to go home and raise my boys and give them the proper education they deserved.

• Acted as first point of contact and set appointments for patients
• Managed multi-line phone system and pleasantly greeted patients.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Reviewed patient records, identified medical codes and created invoices for billing purposes.
• Liaised between patients, insurance companies and billing office.
• Collected payments and applied to patient accounts.

• Maintained high level of customer service through friendly and polite demeanor.
• Resolved customer issues through research and problem solving.
• Collected and verified telephone numbers, addresses and proper spelling of names.
• Relayed and transcribed written and verbal messages to personnel.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.