Wendy Bonaventura
Canastota,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Medical Biller, Accounts Receivable
Oneida Healthcare Center
Oneida, NY
05.2022 - Current
- Managed end-to-end billing processes, ensuring accuracy and timely submission of claims.
- Led resolution of denied claims, fostering collaboration with insurance providers to recover revenue.
- Streamlined accounts receivable workflows, enhancing efficiency in payment processing and tracking.
- Trained new staff on billing software and industry regulations, promoting adherence to best practices.
- Analyzed accounts receivable reports to identify trends, informing strategic decisions for revenue cycle improvement.
- Maintained confidentiality of patient information by adhering to strict HIPAA regulations throughout the billing process.
- Updated and maintained patient accounts within the billing system, ensuring accurate records for future invoicing and reimbursement processes.
- Participated in ongoing training sessions to stay current on industry best practices for medical billing and coding procedures.
- Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
- Provided exceptional customer service while addressing patient inquiries regarding billing issues or concerns.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Delivered timely and accurate charge submissions.
- Adhered to established standards to safeguard patients' health information.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
Bingo Rep
Turning Stone Resort Casino
Verona, NY
01.2020 - Current
- My duties include selling all required products to our BINGO guests. Requires great customer service.
Business Owner/Operator
Three Pines Restaurant
05.2016 - Current
- I was employed at a large medical practice in the billing department where I performed all aspects of medical billing. I also worked with medical records and front desk. I left my job to watch my grandson, and purchased a restaurant with my husband.
Insurance Biller
Medbest Medical Management
Syracuse, NY
01.2022 - 05.2022
- Processed insurance claims accurately and efficiently to ensure timely reimbursement.
- Verified patient information and insurance coverage for billing accuracy.
- Resolved discrepancies in billing statements through detailed investigation and communication with stakeholders.
- Implemented improvements in billing procedures that enhanced workflow efficiency.
Medical Billing Specialist
Hematology Oncology Associates of CNY
East Syracuse, NY
12.2005 - 01.2014
- I was responsible for all receptionist and billing duties.
Prior Authorization Specialist
Empire BCBS
Albany, NY
01.2005 - 11.2005
- Worked at insurance company in the prior authorization department. Obtained all required information and issued prior authorizations as per the insured's contract.
Front Desk Receptionist
Planned Parenthood Mohawk - Hudson
Oneida, NY
01.2002 - 01.2004
- Duties included but not limited to scheduling appointments, gathering all personal and insurance information at time of service, collecting payments, filed all medical records and forwarded to other providers as needed, checking patients out when appointment is finished, and entering billing information to send to insurances.
Front Desk Receptionist
Robert Burdick MD
Sherrill, NY
01.2000 - 01.2002
- Duties included but not limited to answering phone and triaging calls to nurses and scheduling appointments, preparing charts for appointments, filing all medical records and sending any requested information to other providers, collecting payments, patient check out, making sure all information was on the bills for the medical biller.
Education
High school or equivalent -
Skills
- Microsoft Excel
- Computer literacy
- Microsoft Word
- Customer service
- Medical Terminology
- Medical Billing
- Medical Records
- Insurance Verification
- Critical thinking
- HIPAA compliance
- Claim submission
- Collections experience
- Continuous learning mindset
- Insurance verification
- Denial management
- Accounts receivable management
Timeline
Medical Biller, Accounts Receivable
Oneida Healthcare Center
05.2022 - Current
Insurance Biller
Medbest Medical Management
01.2022 - 05.2022
Bingo Rep
Turning Stone Resort Casino
01.2020 - Current
Business Owner/Operator
Three Pines Restaurant
05.2016 - Current
Medical Billing Specialist
Hematology Oncology Associates of CNY
12.2005 - 01.2014
Prior Authorization Specialist
Empire BCBS
01.2005 - 11.2005
Front Desk Receptionist
Planned Parenthood Mohawk - Hudson
01.2002 - 01.2004
Front Desk Receptionist
Robert Burdick MD
01.2000 - 01.2002