Amanda Santos
Winter Haven
Summary
To utilize my excellent communication skills and ability to motivate others in order to achieve outstanding results as a Call Center Team Leader.
Overview
14
14
years of professional experience
Work History
Inbound Contact Representative 2 (Remote)
Humana
06.2025 - Current
Customer Care (Remote) PBM
Capital-Rx
03.2024 - 05.2025
- Assisted members, pharmacies and providers with pharmacy benefits, claims and prior authorization inquiries.
- Coached and mentored during New Hire Training by providing instruction to help learn the skill, and process.
Inbound Contact Representative 2 (Remote) H1036
Humana
01.2022 - 03.2024
- Receive incoming calls addressing member needs by advocating and answering complex benefit, claims and pharmacy questions with efficiency.
- CAHPS Survey Campaign (2022)
- SME Certification (2023-2024) Assisted with New Hire training by providing instruction to help learn the skill, and process.
- Fellowship Program (2023)
- Tiger Team (2024)
Hygiene Coordinator
Implant & Comprehensive Dentistry
Winter Haven, FL
10.2020 - 10.2021
- Irected visitors and provided direction.
- Educated patients on benefits/ Treatment planning
- Responsible for keeping a full productive schedule.
Dental Insurance Coordinator
Pure Dental Brands
Winter Haven, FL
10.2018 - 10.2020
- Assisted with patient inquiries, insurance verification.
- Educating patients about their benefits; treatment planning.
- Provided information on all financing options.
- Maintained schedule productive.
Patient Coordinator
Bella Bella Dental Group
Clermont, FL
02.2017 - 10.2018
- Verified all insurance and processed insurance claims
- Appointment scheduling, prescription requests, & treatment planning.
Office Coordinator
A-Plus Oral Surgery
Lancaster, PA
12.2011 - 12.2016
- Administrative abilities, including payroll, continuing education for staff, assisted with the hiring and termination process.
- Insurance verification, processed claims, and predeterminations
- Treatment planning.
Education
Diploma -
Reading High School
06.2004
Skills
- Active listening, with a high degree of empathy
- Friendly, and Professional demeanor
- Proficient in English and Spanish
- Critical thinking
- Strong focus on accuracy
- Task Prioritization
- Proficient ability with Humana Systems
Timeline
Inbound Contact Representative 2 (Remote)
Humana
06.2025 - Current
Customer Care (Remote) PBM
Capital-Rx
03.2024 - 05.2025
Inbound Contact Representative 2 (Remote) H1036
Humana
01.2022 - 03.2024
Hygiene Coordinator
Implant & Comprehensive Dentistry
10.2020 - 10.2021
Dental Insurance Coordinator
Pure Dental Brands
10.2018 - 10.2020
Patient Coordinator
Bella Bella Dental Group
02.2017 - 10.2018
Office Coordinator
A-Plus Oral Surgery
12.2011 - 12.2016
Diploma -
Reading High School