Amanda Santos
Raytown,MO
Summary
Results-oriented Business Manager with extensive leadership experience in operations management at United Parcel Service (UPS). Achieved significant results in the last 7 years across the corporation by delivering outstanding KPI results year over year. Committed to fostering employee engagement and operational efficiency through agile leadership and collaborative strategies.
Overview
7
7
years of professional experience
Work History
Business Center Manager
United Parcel Service (UPS)
Midland, Texas
04.2026 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Led operational improvements, achieving high scratch day counts and reducing incident rates.
- Achieved 47 scratch days, 3 scratch weeks, and reduced grievances to only 3 for the year.
- Partnered with cross-functional teams to improve delivery efficiency and customer satisfaction.
- Developed and maintained communication channels with employees, management, and union representatives to enhance collaboration.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Oversaw financial management, budget management, accounting and payroll activities.
- Aided senior leadership in decision-making by generating daily reports that informed corrective actions and improvements.
- Measured and reviewed performance via KPIs and metrics.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Operational Business Manager
United Parcel Service (UPS)
Kansas City, Missouri
05.2019 - 04.2026
- Managed daily operations to streamline service delivery processes.
- Oversaw employee training programs to improve workforce skills and knowledge.
- Ensured compliance with safety regulations and company policies during operations.
- Developed inventory management strategies to ensure optimal stock levels.
- Collaborated with cross-functional teams to address workflow challenges effectively.
- Collaborated to build trust within organization and with customers, consistently meeting or exceeding expectations.
Education
Master of Business Administration (MBA) -
Park University
Parkville, MO05-2026
Bachelor’s Degree - Science
Park University
ParkvileeSkills
- Operations management
- Project management
- Strategic planning
- Business development
- Performance metrics
- KPI tracking
- Workflow optimization
- Data analysis
- Contract management
- Operations oversight
- Staff onboarding
- Staff development
- Talent management
- Customer relationship management (CRM)
- Customer service
- Team collaboration
- Cross-functional communications
- Delegation
- Organizational management
- Complex problems analysis
- Problem-solving
- Technology
Leadership And Affiliations
- Talent Builder Co-Chair, WIOBRG Missouri (UPS Business Resource Group)
- Women's In Operation Member - Texas (UPS Business Resource Group)
- NCAA Collegiate Volleyball Athlete & Team Captain
References
- Jonathan Mills, District President, (817) 247-2476
- Scott Jantz, (847) 571-3571
- Luis Galindo, (480) 215-1373
- Julia Ison, Health and Safety Director 55 - Mentor, (816) 463-1913
- Jonathan Fisher, Business Manager, (816) 678-5867
- Joshua Carns, Division Manager, (417) 844-9120
Awards And Affiliations
Recognized on corporation Balance Score Card year over year.
Core Competences
- Operations Management & Process Improvement
- Driver Supervision & Route Optimization
- Safety & Compliance Management
- Team Leadership, Coaching & Development
- Workforce Planning & Scheduling
- KPI Tracking & Performance Analysis
- Conflict Resolution & Grievance Management
- Diversity, Equity & Inclusion Advocacy
- Languages: English, Portuguese and Spanish
Timeline
Business Center Manager
United Parcel Service (UPS)
04.2026 - Current
Operational Business Manager
United Parcel Service (UPS)
05.2019 - 04.2026
Master of Business Administration (MBA) -
Park University
Bachelor’s Degree - Science
Park University