Amanda Sarbin
Westminster,CO
Summary
Accomplished professional specializing in patient access operations. Adept at problem-solving, employee development, and team synergy, driving improvements in patient flow and efficient check-in processes.
Overview
12
12
years of professional experience
Work History
Patient Access Associate/Preceptor
Boulder Medical Center
Louiseville, CO
05.2024 - Current
- Greeted patients and verified insurance information, ensuring smooth appointment check-in.
- Scheduled patient appointments using electronic health record systems.
- Coordinated efficient patient check-in and check-out processes.
- Assisted patients in completing necessary forms and documentation to facilitate accurate processing.
- Collaborated with medical staff to optimize patient flow through reception area.
- Managed phone inquiries and directed calls to appropriate departments.
- Maintained confidentiality of medical records in compliance with HIPAA regulations.
- Trained new and existing employees on protocols and scheduling to maintain consistent workflow.
Owner/Massage Therapist
Stretch Colorado
Broomfield, Colorado
08.2018 - 05.2024
- Streamlined daily operations of massage and stretch therapy studio, improving client experience and service delivery.
- Formulated strategic plans to enhance profitability and operational efficiency, aligning resources with business objectives.
- Established comprehensive policies and procedures for studio management.
- Executed targeted marketing strategies to attract new clientele, increasing studio visibility and client base.
- Designed class schedules tailored to client preferences and needs.
- Oversaw inventory management of studio supplies and equipment.
- Ensured adherence to safety and hygiene standards throughout the facility.
- Cultivated strong relationships with clients through exceptional customer service.
- Created and implemented individual plans for mobility recovery, maintenance, and longevity and pain management.
Massage Therapist
Rock Creek Spine and Rehabilitation
Louisville, CO
02.2014 - 12.2020
- Delivered quality therapeutic massages utilizing diverse techniques and modalities.
- Crafted personalized treatment plans to align with client assessments and specific needs.
- Designed targeted massage strategies to effectively address physical conditions and concerns.
- Assessed client needs to ensure effective and tailored treatment outcomes.
- Performed therapeutic bodywork, enhancing client satisfaction and overall well-being.
- Partnered with health professionals to deliver coordinated and comprehensive care for clients.
- Educated clients on self-care practices to promote wellness and prevent injuries.
- Maintained a clean, safe treatment environment in compliance with health regulations.
Education
Certification - Fascial Stretch Therapy
Stretch To Win Institute
Tempe, AZ06-2015
Vocational Certification - Massage Therapy
Denver School of Massage Therapy
Westminster12-2012
Skills
- HIPAA compliance
- Customer relationship management
- Appointment coordination
- Effective communication
- Problem solving
- Employee training
- Team collaboration
- Relationship building
Languages
Spanish
Limited
Timeline
Patient Access Associate/Preceptor
Boulder Medical Center
05.2024 - Current
Owner/Massage Therapist
Stretch Colorado
08.2018 - 05.2024
Massage Therapist
Rock Creek Spine and Rehabilitation
02.2014 - 12.2020
Certification - Fascial Stretch Therapy
Stretch To Win Institute
Vocational Certification - Massage Therapy
Denver School of Massage Therapy