Joysliara Figueroa
Bronx
Summary
Bilingual Front Desk Concierge and Patient Access Specialist with 4+ years of experience in healthcare administration. Proven expertise in patient registration, insurance verification, and records management, improving operational efficiency and patient satisfaction. Adept at bilingual (English/Spanish) communication, process optimization, and delivering exceptional customer service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Patient Associate (Bilingual) | Patient Access
Union Community Health Center
Bronx
01.2020 - Current
- Provided bilingual (English/Spanish) front-desk support, facilitating clear communication for 30+ daily patients
- Optimized appointment scheduling and check-in workflows, improving clinic efficiency by 25%
- Managed high-volume phone inquiries, email correspondence, and fax distribution, reducing response times
- Trained 5+ new staff members on patient access protocols, improving team productivity
Registration Clerk | Patient Access
Union Community Health Center
Bronx
01.2020 - 12.2024
- Streamlined patient registration processes, reducing wait times by 20% and enhancing data accuracy for 200+ daily patients
- Verified insurance coverage and secured pre-authorizations, reducing claim rejections by 15% and accelerating care initiation
- Resolved complex registration issues by collaborating with healthcare teams, improving patient experience scores
- Processed copayments and updated EHR systems, ensuring compliance with HIPAA and organizational policies
Seasonal Maintenance Worker
NYC Parks & Recreation
Bronx
08.2013 - 07.2018
- Maintained facility cleanliness and sanitized equipment, achieving 100% compliance with health inspections
- Reduced supply waste by 20% by implementing inventory tracking systems
- Collaborated with a 10+ member team to complete maintenance tasks on schedule, improving patron satisfaction
Education
High School Diploma -
Adlai E. Stevenson High School
Bronx, NY01.2004
Skills
- Patient Registration & EHR Systems
- Insurance Verification & Billing
- Process Improvement
- HIPAA Compliance
- Customer Service Excellence
Timeline
Patient Associate (Bilingual) | Patient Access
Union Community Health Center
01.2020 - Current
Registration Clerk | Patient Access
Union Community Health Center
01.2020 - 12.2024
Seasonal Maintenance Worker
NYC Parks & Recreation
08.2013 - 07.2018
High School Diploma -
Adlai E. Stevenson High School
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