Jaila Ross
Atlanta,GA
Summary
Driven by a commitment to excellence with a proficiency in Epic and data management to enhance health information processes, significantly improving efficiency and the ability to meet critical healthcare standards while fostering team development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Associate
Piedmont Atlanta Hospital
10.2023 - Current
- Serves as front line support for the Patient Access Department within Piedmont Healthcare. Ensures patient accounts are complete with valid insurance coverage and current demographic/clinical data.
- Calculates patient financial responsibility, presents patient financial options/requirements and processes patient payments.
- Secures patient consent and acknowledgement on required forms/notices.
- Supported hospital objectives by participating in quality assurance audits, identifying areas for improvement within the Patient Access department.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
Health Information Management Technician
Newnan Health & Rehabilitation
01.2023 - 10.2023
- Improved efficiency in handling release of information requests by developing an organized tracking system for prompt processing and response times.
- Supported revenue cycle management efforts through the management of accurate diagnosis coding process that ensured timely reimbursement from insurance providers.
- Conducts audits of records for completion based on current clinical standards of practice.
- Participated in cross-functional committees or workgroups focused on improving overall quality and efficiency within the healthcare organization related to health information management processes.
- Contributed to the development of policies and procedures for health information management department operations, ensuring regulatory compliance and best practices were adhered to consistently.
Patient Service Representative
Piedmont Urgent Care By Wellstreet
01.2021 - 01.2023
- Greet, register, and check-in and patients in person or online. Obtain and document patient history and schedule appointments via Epic.
- Analyze health insurance benefits, verify insurance eligibility, and relay relevant information regarding payment policies and billing/collection processes. Determine and collect each patient's financial responsibility and balance deposits and credit card payments each day.
- Understand and enforce standard healthcare regulatory requirements (HIPPA and OSHA).
- Perform office procedures including all general administrative duties.
- Train incoming new patient service representatives and assist clinic managers when needed
Education
Associate of Applied Science - Health Information Management Technology
West Georgia Technical College
Carrollton, GA05.2023
Skills
- Proficiency in Epic, OnBase, Agility, and Collain EHR systems
- Data Entry
- ICD 10 CM, CPT, HCPCS Coding
- HIPAA Compliance
- Insurance Verification
- Patient Registration
- Medical terminology knowledge
- Records Management, Chart Corrections, Record Auditing
- Release of Information
Certification
- Registered Health Information Technician (RHIT)- AHIMA February 2024
- Fundamentals of Inpatient Coding - AHIMA June 2024
Timeline
Patient Access Associate
Piedmont Atlanta Hospital
10.2023 - Current
Health Information Management Technician
Newnan Health & Rehabilitation
01.2023 - 10.2023
Patient Service Representative
Piedmont Urgent Care By Wellstreet
01.2021 - 01.2023
Associate of Applied Science - Health Information Management Technology
West Georgia Technical College