Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOANNA MICHALAK

Broomfield,CO

Summary

Detail-oriented patient access associate with expertise in Epic systems. Proficient in patient registration, scheduling, and insurance verification, leading to enhanced operational efficiency. Successfully trained new hires and addressed patient inquiries, fostering a positive experience.

Overview

23
23
years of professional experience

Work History

Patient Access Associate

Boulder Medical Center
Boulder, co
10.2020 - Current
  • Streamlined patient registration and appointment scheduling to enhance patient flow.
  • Maintained accurate schedules for doctors and nurses to support daily operations.
  • Managed phone operations and transcribed referrals while ensuring an organized lobby environment.
  • Trained new hires through comprehensive onboarding programs.

Assistant Store Manager

TCBY
Thornton, CO
05.2013 - 10.2020
  • Trained and supervised staff to ensure delivery of exceptional customer service.
  • Fostered a positive internal atmosphere and maintained strong customer relations.
  • Streamlined operational workflows using evaluation data to improve effectiveness.

Assistant Office Manager

Parenting After Divorce
Broomfield, CO
02.2004 - 10.2018
  • Coordinated office operations to support programs for families navigating post-divorce challenges.
  • Delivered administrative support to staff by handling data input to keep physical and digital files current and accurate.
  • Arranged meeting space and materials to ensure productive discussions.

Education

BBA - Creative Writing

Colorado University of Boulder
Boulder
05-2020

Associate of Arts - English Composition

Front Range Community College
Westminster, CO
06-2013

Skills

  • Epic Systems proficiency
  • Patient registration and scheduling
  • Data entry accuracy
  • Referral management and coordination
  • Customer relationship management
  • Office administration
  • Problem solving skills
  • Insurance verification and eligibility determination

Timeline

Patient Access Associate

Boulder Medical Center
10.2020 - Current

Assistant Store Manager

TCBY
05.2013 - 10.2020

Assistant Office Manager

Parenting After Divorce
02.2004 - 10.2018

BBA - Creative Writing

Colorado University of Boulder

Associate of Arts - English Composition

Front Range Community College

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JOANNA MICHALAK