CHASITY ASHWORTH
Ball,LA
Summary
Dynamic healthcare professional with extensive experience in administrative operations and patient care coordination, demonstrating a strong understanding of healthcare systems. Proven ability to thrive in fast-paced environments while effectively managing multiple priorities and adapting to evolving demands. Recognized for exceptional leadership and communication skills, fostering collaboration among teams to enhance patient experiences and achieve optimal outcomes. Committed to delivering high-quality care through meticulous management of patient records, scheduling, and seamless liaison between patients and medical staff.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Access Representative/Patient Referral Coordinator
Christus Community Specialty Clinic
Alexandria, LA
08.2020 - Current
- Managed complex scheduling and established referral processes for various specialties to optimize patient care and minimize no-show rates.
- Facilitated effective resolution of complex patient inquiries, fostering improved relationships with both patients and healthcare providers.
- Optimized medical records management processes, ensuring rapid retrieval of essential information during patient consultations.
- Managed payment processing for cash and credit card transactions, ensuring precise record-keeping.
- Executed insurance verification processes for scheduled appointments to prevent delays in patient treatment plans.
- Guaranteed adherence to HIPAA regulations, safeguarding confidentiality of sensitive patient information during all interactions.
- Conducted comprehensive training sessions for new employees on procedures, policies, and software systems, promoting uniformity in service excellence among team members.
- Served as a liaison between patients, providers, and administrative staff to ensure seamless coordination of care across multiple departments.
- Promoted staff growth by contributing to team meetings, disseminating best practices, and offering support to new hires.
- Optimized departmental performance by cross-training staff in multiple roles to ensure flexibility and responsiveness in patient access operations.
Optometric Technician
Vision Source
Alexandria, LA
01.2014 - 08.2020
- Entered patient information and exam findings into electronic medical records system to ensure precise record-keeping.
- Optimized physician workflow through real-time transcription of medical information during patient consultations.
- Optimized patient care through precise documentation of medical histories, physical examinations, and procedures.
- Executed routine operation and maintenance of lensometers, refraction units, auto-refractors, and visual field analyzers, enhancing testing efficiency for patient assessments.
- Facilitated insurance verification and prior authorization processes for medications and eye wear.
- Monitored stock levels and coordinated monthly orders for essential office supplies to maintain operational efficiency.
- Oversaw administrative functions, including phone reception, appointment scheduling, and payment processing.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Monitored and enforced safety protocols, guaranteeing cleanliness and sanitation in the workplace for optimal patient and staff safety.
- Enhanced patient experience by conducting educational sessions on contact lens application and maintenance. Improved patient satisfaction through personalized support in selecting optimal eyewear and lenses.
Assistant Loan Manager
Easy Money Group
Alexandria, LA
01.2010 - 01.2014
- Coordinated daily operations by strategically delegating tasks to ensure efficient facility management.
- Conducted regular reviews of lending regulations to guarantee adherence to all applicable laws and guidelines.
- Oversaw loan application processing on a daily basis to facilitate timely approvals and maintain workflow efficiency.
- Facilitated prompt collection of essential documentation from applicants to streamline approval processes.
- Analyzed and refined risk assessment protocols, resulting in improved loan approval rates.
- Managed preparation and tracking of daily bank deposits to ensure accurate financial reporting.
- Partnered with credit analysts and other departments to enhance efficiency in application processing.
- Guided team members in effective collaboration strategies to meet service targets consistently.
- Collaborated with General Manager to address operational challenges and enhance promotional initiatives.
- Mentored new employees to enhance their understanding of job functions while fostering ongoing opportunities for career advancement.
Education
High School Diploma -
Tioga High School
Tioga, LA05-2008
Skills
- Insurance verification
- Referral coordination
- Registration and scheduling
- Epic systems proficiency
- Inventory and supply management
- Team leadership and motivation
- Accurate data entry
- Skilled in time management
Certification
First Aid/CPR Certified
Timeline
Patient Access Representative/Patient Referral Coordinator
Christus Community Specialty Clinic
08.2020 - Current
Optometric Technician
Vision Source
01.2014 - 08.2020
Assistant Loan Manager
Easy Money Group
01.2010 - 01.2014
High School Diploma -
Tioga High School