Aijalon Ruffin
Houma,LA
Summary
I am Patient Access Representative with a proven track record at Terrebonne General Health System, excelling in insurance eligibility verification and patient registration. Known for enhancing patient satisfaction through effective communication and process improvements, while maintaining strict HIPAA compliance.
I am a dedicated and passionate person with strong organizational skills eager to learn more about any position. Ready to help team achieve company goals.
Strong multitasker with a commitment to delivering exceptional client support and fostering team collaboration.
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Patient Access Representative/Patient Care Coordinator
Terrebonne General Health System
Houma, LA
12.1997 - Current
- Coordinated patient check-in processes, ensuring timely registration and accurate data entry.
- Assisted in verifying insurance eligibility and benefits for incoming patients.
- Maintained organized scheduling systems to optimize appointment flow and reduce wait times.
- Engaged with patients to address inquiries, providing clear information regarding services.
- Supported compliance with healthcare regulations by maintaining up-to-date patient records.
- Collaborated with clinical staff to facilitate smooth transitions between patient visits and services.
- Implemented efficient communication strategies to enhance patient experience during visits.
- Trained on electronic health record (EHR) (Epic) systems to accurately document patient interactions and outcomes.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Ensured compliance with regulatory requirements by maintaining accurate records of all financial transactions related to patient accounts.
- Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
No Degree - Business Administration
Virginia Commonwealth University
Richmond, VASkills
- Client support
- Insurance eligibility verification
- HIPAA regulations knowledge
- Patient information processing
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- EMR
- Problem-solving
- Team collaboration
- Money handling
- Relationship building
- Flexible schedule
- Payment processing
- Patient education
- Registration management
- Call screening
- Team leadership
- EMR updating
- Scheduling diagnostic procedures
- Medical billing
- Training coordination
- Process improvement
- Regulatory compliance
- Paging systems
- Friendly and outgoing
- Verbal and written communication
- Electronic health records
- Data entry
- Policy understanding
- Intake assessment
- Medical coding
- Multi-channel communication
- Health insurance knowledge
- Appointment reminders
- Patient identity verification
- Admitting coordination
- Caring and empathetic
- Calm and effective under pressure
- Insurance authorizations
- Patient documentation
- Punctual and hardworking
- Administrative and office support
- Gathering information from patients
- Schedule coordination
- Health information Access management
- Interpreting physician orders
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
Certification
- CPR Certified
- EPIC Training -
- Medical Terminology -
Timeline
Patient Access Representative/Patient Care Coordinator
Terrebonne General Health System
12.1997 - Current
No Degree - Business Administration
Virginia Commonwealth University