MARISSA CHAVEZ
Brighton,CO
Summary
Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. An empathetic individual with strong communication skills to professionally interact with patients, families, and healthcare professionals. Additionally, demonstrates ability to maintain confidentiality while providing high-quality customer service. Notable contributions include building positive client interactions and improving communication techniques.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Patient Access Representative
BAART Programs
Brighton, Colorado
05.2026 - Current
- Facilitated patient registration and verification processes for healthcare services.
- Managed patient scheduling and appointment coordination efficiently.
- Assisted patients with insurance inquiries and eligibility checks.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Registered Behavior Technician
Action Behavior Centers
Brighton
09.2024 - 05.2026
- Implemented individualized treatment plans for clients with behavioral challenges.
- Collaborated with interdisciplinary teams to enhance client care strategies.
- Monitored and recorded client progress during therapy sessions consistently.
- Engaged clients in therapeutic activities to promote social skills development.
- Ensured compliance with safety and ethical standards in all interactions with clients.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
Client Service Coordinator
Banfield Pet Hospital
07.2023 - 08.2024
- Utilized effective communication techniques to effectively handle customer requests and provide accurate information in a timely manner.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Demonstrated outstanding problem solving skills when dealing with customer inquiries or complaints.
- Developed strong relationships with clients through regular contact and follow-up communication.
- Scheduled appointments and managed calendars for multiple doctors simultaneously.
- Managed client accounts, including billing, payments and scheduling of services.
- Maintained accurate records of client interactions in order to track trends in customer satisfaction levels.
Barista
Starbucks
Santa Fe, NM
08.2019 - 01.2023
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos and assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Operated cash registers and handled cash and card transactions.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Presented and explained drink menu, answering questions to educate customers.
- Trained incoming staff members on proper operation of brewing equipment and drink recipes.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
Sales Associate
Hobby Lobby
Santa Fe, NM
12.2018 - 06.2019
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Tracked sales performance metrics to identify trends in market place.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
Cashier
Hobby Lobby
Santa Fe, NM
05.2018 - 12.2018
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Santa Fe Community College
Santa Fe, NM 09.2019 - 12.2021
High School Diploma -
Pojoaque Valley High School
Santa Fe, NMSkills
- Schedule Management
- Exceptional communication
- Client Relationship Building
- Problem-solving abilities
- Multitasking capabilities
- Insurance verification
- Client Support
- Attention to detail
- Record keeping
- Front desk operations
Timeline
Patient Access Representative
BAART Programs
05.2026 - Current
Registered Behavior Technician
Action Behavior Centers
09.2024 - 05.2026
Client Service Coordinator
Banfield Pet Hospital
07.2023 - 08.2024
Santa Fe Community College
09.2019 - 12.2021
Barista
Starbucks
08.2019 - 01.2023
Sales Associate
Hobby Lobby
12.2018 - 06.2019
Cashier
Hobby Lobby
05.2018 - 12.2018
High School Diploma -
Pojoaque Valley High School