Dawn Sampson
Mountain Iron,MN
Summary
Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort.
Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Essentia Health Virginia Hospital
08.2025 - Current
- Managed patient check-in processes, ensuring accuracy and efficiency in data entry.
- Coordinated insurance verification, resolving discrepancies to facilitate smooth patient access.
- Assisted patients with scheduling appointments, enhancing overall patient experience and satisfaction.
- Trained new staff on procedures and systems, fostering a collaborative team environment.
- Led initiatives to streamline patient registration workflows, enhancing operational effectiveness.
- Implemented process improvements that reduced wait times and increased service efficiency.
- Developed training materials for onboarding processes, ensuring consistency across the department.
- Evaluated performance metrics to identify areas for improvement in patient access services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Strengthened relationships with insurance providers, facilitating swift resolution of coverage queries.
- Fostered culture of continuous improvement, suggesting process enhancements that were implemented clinic-wide.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Optimized resource allocation by effectively managing patient flow and scheduling.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Improved operational efficiency, organizing patient documentation and streamlining access to information.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Taught patients and families to use at-home medical equipment.
Direct Support Professional
DRCC
08.2022 - 08.2025
- Maintained detailed records of services performed on clients.
- Organized oral medications for clients following dosage and schedule requirements.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Provided guidance and support to ensure safety of individuals served.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Monitored health and well-being of clients and reported significant health changes.
- Facilitated social interactions between participants and their peers in the community.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Consulted with client care team to continually update care plans.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Tracked and reported clients' progress based on observations and conversations.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Helped clients get in and out of beds and wheelchairs.
- Drove clients to doctors' appointments and social outings.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored client's well-being, safety and comfort under physician direction.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted in planning and implementing recreational activities for participants.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Accompanied individuals on outings to promote independence and integration into the community.
- Used approved crisis intervention techniques in emergency situations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Recorded client status progress and challenges in logbooks and reports.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Built strong and trusting rapport with clients and loved ones.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Contributed to case reviews of client status and progress.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Assisted clients with maintaining good personal hygiene.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Transported clients to doctor's appointments and errands.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Worked with cross-functional teams to achieve goals.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized various software and tools to streamline processes and optimize performance.
Housekeeping Supervisor
Timber Bay Lodge and Houseboats
04.2012 - 04.2023
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Managed team of employees, daily progress reports and overall project planning.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Communicated with maintenance team on damages to repair.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Created and implemented daily cleaning schedules for staff members.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Responded promptly to maintenance requests from guests or staff members.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Established effective communication between team members in order to foster a positive work environment.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Prepared work schedules for associates to promote proper staffing levels.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Practiced safe work habits and wore protective safety equipment.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Paraprofessional
Northeast Range Nighthawks
04.2012 - 04.2018
- Monitored student progress and provided feedback to teachers and parents.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Took class attendance and recorded absences.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Assisted in preparing lesson materials and bulletin board displays.
- Facilitated communication between students, teachers, and parents.
- Monitored computer usage and assisted students with hardware and software issues.
- Created and maintained positive relationships with students, parents, and colleagues.
- Assisted students with special needs in completing tasks and understanding material.
- Planned and supervised games and other recreational activities for students.
- Applied positive reinforcement to redirect negative behaviors.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Assisted in the implementation of educational programs for special needs children.
- Supported students throughout academic instruction and assignments.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Utilized effective communication strategies when interacting with diverse populations.
- Monitored student progress and provided feedback to lead teacher.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Prepared classroom materials and educational resources for daily lessons.
- Assisted teachers with planning and preparing lessons for students.
- Offered students personalized educational, behavioral and emotional support.
- Collaborated with special education staff to develop Individualized Education Plans.
- Helped implement behavior management strategies for individual students.
- Implemented behavior management plans to maintain a positive learning environment.
Sales Associate
Target
04.2010 - 04.2012
- Restocked shelves as needed to ensure sufficient inventory levels.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained records related to sales for store management.
- Answered store and merchandise questions and led customers to wanted items.
- Collected payments and provided accurate change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Attended weekly team meetings to review performance goals and objectives.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used technology resources to assist customers in locating and selecting items.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assessed customer needs to provide assistance and information on product features.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed credit card transactions quickly and securely.
- Bagged or packaged purchases and wrapped gifts.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
JFK
Babbitt, MN05-1996
Skills
Medication administration
Client advocacy
Behavior monitoring
Personal care assistance
Daily living support
Health documentation
Activity planning
Crisis intervention
Team collaboration
Self-advocacy instruction
Communication facilitation
Community integration
Time management
Conflict resolution
Recreational activity planning
Service documentation
Professionalism
Interpersonal skills
Supportive personality
Coordination skills
Business correspondence
Health and safety requirements
Medical terminology
MEDITECH software
Community activities
Patient ambulation
Medical records management
Indirect patient care
Schedule management
Medical appointment scheduling
Housekeeping
Certified in CPR/AED
Progress documentation
Bedside manner
Teamwork and collaboration
Time management abilities
Recreational activities
Attentive to people
Record keeping
Ability to lift
Medical office administration
Problem-solving abilities
Patient education
Quality program protocols
Dressing assistance
Excellent communication
Case management experience
Administer medication
Client records management
Blood glucose monitoring
Goal setting
Housekeeping tasks
Progress tracking
Self-care promotion
Client satisfaction
Task prioritization
Adaptability and flexibility
Interior decorating
Organizational skills
Schedule maintenance
Patient assessments
Reliability
Patient management
Bathing assistance
Behavioral management
Emotional intelligence
Chauffeuring
Care plan management
Patient advocacy
Database management
Attention to detail
Problem solving
Customer service
Strong computer skills
Computer skills
Organization
Supervision and leadership
Good Telephone Etiquette
Team building
Dependable and responsible
Communication
Critical thinking
HIPAA compliance
Patient registration
Insurance verification
Multitasking and organization
Patient check-in
Appointment scheduling
Registration and admissions
Phone and email etiquette
Problem-solving
Strong empathy
Healthcare systems navigation
Money handling
Quality assurance
Flexible schedule
Insurance billing
Payment processing
Registration management
Information collection
Team leadership
Paging systems
Friendly and outgoing
Verbal and written communication
Data entry
Policy understanding
Intake assessment
Records maintenance
Health insurance knowledge
Admitting coordination
Registration and scheduling
Complaint processing
Calm and effective under pressure
Caring and empathetic
Gathering information from patients
Patient confidentiality and data security
Payment collection
Documenting and recording information
Explaining policy and procedures
Reliability and dedication
Timeline
Patient Access Representative
Essentia Health Virginia Hospital
08.2025 - Current
Direct Support Professional
DRCC
08.2022 - 08.2025
Housekeeping Supervisor
Timber Bay Lodge and Houseboats
04.2012 - 04.2023
Paraprofessional
Northeast Range Nighthawks
04.2012 - 04.2018
Sales Associate
Target
04.2010 - 04.2012
High School Diploma -
JFK