Beauty Stephen

• Facilitated insurance verification and pre-authorization for patient services.
• Managed patient check-in and registration processes to ensure efficient workflow.
• Coordinated communication between patients, healthcare providers, and support staff.
• Trained new staff on patient access protocols and hospital systems.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.

• Managed high volume of customer calls, reducing wait time and enhancing customer satisfaction
• Resolved customer issues with a positive attitude, enhancing the overall service experience
• Provided accurate information and recommendations to address inquiries, improving customer understanding and resolution speed
• Navigated multiple computer systems and applications to find information.
• Contributed to weekly team meetings by discussing challenges and implementing solutions, promoting overall departmental improvement
• Participated in ongoing training sessions to enhance skills and stay current on industry best practices.

• Implemented digital filing system for patient/students records, enhancing office efficiency.
• Adhered to sanitation protocols, ensuring a clean and safe clinic environment.
• Collaborated with interdisciplinary healthcare teams to provide coordinated care.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Guided patients to appropriate exam rooms to facilitate efficient patient flow., fielded questions, and prepared for physician examinations.

Graduated with Honors

• Dean's List ( Spring 2022)
• Dean's List ( Fall / winter 2023)
• Dean's List ( spring 2024)