ChaunTia Tucker
Prince George,VA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ensemble Health Partners
Petersburg, VA
07.2023 - 09.2025
- Manage patient admissions, ensuring accurate data entry and efficient service delivery.
- Facilitate insurance verification, reducing processing time and enhancing patient satisfaction.
- Coordinate with medical staff to streamline patient flow and minimize wait times.
- Implement new scheduling protocols, achieving measurable improvements in appointment efficiency.
Call Center Representative
Maximus
Chester, VA
09.2023 - 10.2023
- Managed high-volume calls efficiently, achieving noticeable reductions in wait times and boosting customer satisfaction ratings.
Warehouse Associate
Amazon Warehouse
Prince George, VA
09.2021 - 09.2022
- Maintained precise records of daily shipments, ensuring compliance with quality standards and timely deliveries.
- Coordinated with team members to optimize workflow, enhancing productivity and fostering a supportive work environment.
Factory Worker
Boars Head Provisions
Jarratt, VA
12.2020 - 07.2021
- Streamlined production processes, leading to a noticeable increase in output and reduced labor costs.
Cashier/Customer Service
Shoney's
Emporia, VA
09.2015 - 12.2020
- Provided exceptional customer service, fostering a welcoming environment that encouraged repeat business and strengthened community ties.
- Coordinated with kitchen staff to expedite order fulfillment, ensuring timely service that enhanced overall dining experience.
Education
High school or equivalent - undefined
Sussex Central High School
Sussex, VA05.2015
Skills
- Clean workspace maintenance
- Meal preparation
- Multitasking
- Medical office experience
- Hoyer lift
- Typing
- Computer operation
- Senior care
- Insurance verification
- Epic
- EMR systems
- HIPAA
- Customer support
- Medical Scheduling
- Time Management
- Home health
- Front Desk Food Service
- Office experience
- Home care
- Customer Service Computer Literacy
- Computer skills
- Patient service
- Call center
- Epic Medical Billing
- Clerical experience
- Medical Reception Insurance Verification
- Medical receptionist
- Phone etiquette
- Front desk
- Time management
- Customer service
- PCA
- Working with geriatric patients
- Organizational skills
- Medical Terminology
- English
- Maintaining an organized workspace
- Patient care
- Organizational Skills Materials Handling
- Dementia care
- Office Experience Order Fulfillment
- First aid
- Maintaining patient confidentiality
Certification
- CPR Certification November 2024
- Basic First Aid certificate, Any valid issuer for CA
- First Aid Certification
- Driver's License
Languages
English
Timeline
Call Center Representative
Maximus
09.2023 - 10.2023
Patient Access Representative
Ensemble Health Partners
07.2023 - 09.2025
Warehouse Associate
Amazon Warehouse
09.2021 - 09.2022
Factory Worker
Boars Head Provisions
12.2020 - 07.2021
Cashier/Customer Service
Shoney's
09.2015 - 12.2020
High school or equivalent - undefined
Sussex Central High School