Shelby Leger
Iota,USA
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ochsner Health
08.2025 - Current
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information
- Verified insurance coverage and obtained necessary authorizations for medical procedures, reducing claim denials
- Educated patients on financial responsibilities, explaining billing processes and payment options
- Resolved patient inquiries and concerns regarding appointments, insurance coverage, and billing discrepancies
- Maintained electronic medical records (EMR) system accuracy by updating patient information and documenting interactions
- Collaborated with healthcare team to ensure timely delivery of quality care to patients
- Performed pre-registration activities for upcoming surgeries or procedures, ensuring all necessary documentation is complete
- Managed high call volumes in a fast-paced environment while maintaining excellent customer service standards
- Coordinated with medical staff to prioritize urgent cases based on severity of condition or physician's instructions
- Developed strong relationships with patients through effective communication and empathetic support during their healthcare journey
- Ensured compliance with HIPAA regulations when handling sensitive patient information
- Participated in training sessions to stay updated on changes in policies, procedures, and insurance guidelines
- Collaborated with billing department to resolve coding errors or discrepancies that impacted reimbursement rates
- Maintained confidentiality of patient records according to established protocols
- Supported revenue cycle management efforts by accurately capturing charges for services rendered
- Assisted in the implementation of a new patient registration system, resulting in improved data accuracy and reduced errors
- Provided exceptional customer service by addressing patient concerns and resolving issues promptly and professionally
- Developed and maintained positive relationships with insurance companies, facilitating smooth claims processing
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
Admitting Clerk
Acadian Medical Center
07.2024 - 08.2025
- Verify Patient insurance and information
- Take payments
- Checked patients in
- Worked with doctor offices and doctor orders
- Admit patients into hospital
- Exceptional customer service
- Hospital and fast paced work environment
- Managed confidential information with utmost discretion and adhered to strict security protocols
- Managed the admissions process for a high-volume hospital, ensuring accurate and timely registration of patients
- Resolved billing inquiries and discrepancies by working closely with the finance department
- Trained new admitting representatives on policies, procedures, and software systems used in the department
- Developed strong relationships with physicians' offices, clinics, and other referral sources to streamline admissions workflows
Waitress/Bartender
Crowley Town Club
05.2022 - 07.2024
- Provided exceptional customer service by taking orders, serving food and beverages, and ensuring guest satisfaction
- Efficiently prepared and served a variety of alcoholic and non-alcoholic beverages to patrons in a fast-paced environment
- Maintained cleanliness and organization of bar area, including restocking supplies and cleaning glassware
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers' tables
- Managed cash transactions accurately, handling payments and providing change to customers
- Adhered to all safety regulations regarding the handling of alcohol and ensured responsible service practices were followed at all times
- Assisted in training new waitstaff on restaurant procedures, menu knowledge, and customer service standards
- Worked collaboratively with team members to provide efficient service during busy shifts
- Resolved customer complaints or concerns promptly while maintaining a positive attitude
Sonic Carhop
Sonic Drive-In
09.2021 - 11.2021
- Delivered prompt and efficient service to customers in a fast-paced environment.
- Managed accurate order taking and ensured customer satisfaction through effective communication.
- Assisted with food preparation and quality control to maintain high standards of service.
- Operated point-of-sale systems for processing transactions swiftly and accurately.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Operated headset communication system to take orders quickly and accurately from customers.
Sonic Carhop
Sonic Drive-In
06.2020 - 11.2020
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Trained new staff on operational procedures and customer service best practices.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Collaborated with team members to provide exceptional customer experiences.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Ensured order accuracy, double-checking each order before delivering to customers.
Education
High School Diploma -
Iota High School
Iota, LA05.2021
Skills
- Patient registration
- Multitasking and organization
- Insurance verification
- Customer service
- Phone and email etiquette
Assisted in food preparation and service tasks Supported customer inquiries and provided effective communication Maintained organized filing systems and ensured a clean workspace Handled patient interactions with attention to detail Processed medical records and managed data entry tasks Operated office equipment and performed routine maintenance Facilitated patient registration and managed phone reception duties Delivered excellent customer service and addressed complaints professionally Managed cash handling and maintained accurate record keeping
- Medical terminology
- EMR
- Money handling
- Eligibility determination
- Payment processing
Certification
Driver's License
Languages
English - Expert
Timeline
Patient Access Representative
Ochsner Health
08.2025 - Current
Admitting Clerk
Acadian Medical Center
07.2024 - 08.2025
Waitress/Bartender
Crowley Town Club
05.2022 - 07.2024
Sonic Carhop
Sonic Drive-In
09.2021 - 11.2021
Sonic Carhop
Sonic Drive-In
06.2020 - 11.2020
High School Diploma -
Iota High School