Shameia Pettis
Charlotte,NC
Summary
Client-focused professional with extensive experience in customer service and healthcare administration. Deliver high-quality support by managing patient inquiries, verifying insurance, and resolving billing concerns while adhering to compliance standards. Achieve performance metrics that enhance customer satisfaction and operational effectiveness.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Patient Access Representative
Conifer Health Solutions
Rock Hill, SC
11.2023 - Current
- Deliver high-quality customer service by assisting patients with account inquiries, billing questions, and service navigation.
- Verify insurance and financial information accurately while maintaining compliance with confidentiality regulations.
- Manage high-volume inbound calls with professionalism, empathy, and efficiency.
- Educate patients on processes, services, and next steps to improve their overall experience.
- Collaborate with internal departments to resolve discrepancies and provide timely solutions.
- Coordinated insurance eligibility checks and benefits information for patients.
- Assisted patients with financial inquiries and payment arrangements.
- Meet performance metrics for accuracy, productivity, and customer satisfaction.
- Managed patient registration and verification processes efficiently.
Patient Access Clerk
Surgical Specialists of Charlotte
Charlotte, NC
10.2019 - 10.2023
- Provided front-line support to patients, delivering personalized assistance and building strong relationships.
- Scheduled appointments, completed registrations, and processed financial documentation with a high degree of accuracy.
- Handled incoming calls, addressed concerns, and provided guidance regarding services, referrals, and billing.
- Processed insurance referrals and authorizations while ensuring compliance with policies and procedures.
- Trained new team members on office workflows, systems, and best practices.
Patient Service Scheduler
Westmed Medical Group
Charlotte, North Carolina
03.2019 - 09.2019
- Scheduled patient appointments using electronic health record system.
- Verified patient information and insurance details prior to appointments.
- Managed incoming calls to address patient inquiries and concerns.
- Provided patients with information regarding their appointments, including arrival times, documentation requirements, and insurance coverage details.
- Organized follow-up appointments based on physician recommendations.
- Collaborated with other departments to streamline scheduling processes.
- Coordinated communication between providers and patients regarding appointment updates or changes.
- Processed payments for services at the front desk to ensure timely transactions. for services rendered in accordance with established guidelines.
Benefits Verification Specialist
Amerisource Bergen -Lash Group
Fort Mill, SC
08.2016 - 02.2019
- Contacted insurance companies to gather necessary information for verification.
- Reviewed insurance documents to ensure accuracy and compliance with policies.
- Provided detailed information about insurance plans and benefits to health care providers, patients, and staff members.
- Documented interactions and maintained records for all benefits verification activities systematically.
- Trained new team members on verification processes and system navigation techniques.
- Adhered to HIPAA regulations when handling confidential patient information.
Education
Human Resources Development Certificate -
Central Piedmont Community College (CPCC)
Charlotte, NC01-2018
High School Diploma -
Millington Central High School
Millington, TNSkills
- Insurance verification
- Patient account management
- Patient financial counseling
- EHR system navigation
- Record management
- Microsoft Office Suite proficiency
- Client support
- Client relationship management
- Client communication
- Critical thinking
- Time management
- HIPAA compliance and confidentiality
Certification
Human Resources Development Certificate, Central Piedmont Community College (CPCC), Charlotte, NC, 01/01/18
Additional Qualifications
- 8+ years of experience in customer-facing and healthcare administrative roles.
- Strong background handling sensitive financial and personal information.
- Proven ability to identify customer needs and recommend appropriate solutions.
- Flexible schedule, including weekends and extended hours.
- Quick learner with strong adaptability to new systems and technologies.
Timeline
Patient Access Representative
Conifer Health Solutions
11.2023 - Current
Patient Access Clerk
Surgical Specialists of Charlotte
10.2019 - 10.2023
Patient Service Scheduler
Westmed Medical Group
03.2019 - 09.2019
Benefits Verification Specialist
Amerisource Bergen -Lash Group
08.2016 - 02.2019
Human Resources Development Certificate -
Central Piedmont Community College (CPCC)
High School Diploma -
Millington Central High School