Beauty Stephen

• Facilitated insurance verification and pre-authorization for patient services.
• Managed patient check-in and registration processes to ensure efficient workflow.
• Coordinated communication between patients, healthcare providers, and support staff.
• Trained new staff on patient access protocols and hospital systems.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.

• Resolved routine inquiries by phone, email, and in person with professional communication.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Proven ability to learn quickly and adapt to new situations.
• Strengthened communication skills through regular interactions with other students

• Managed high volume of customer calls, reducing wait time and enhancing customer satisfaction
• Resolved customer issues with a positive attitude, enhancing the overall service experience
• Provided accurate information and recommendations to address inquiries, improving customer understanding and resolution speed
• Navigated multiple computer systems and applications to find information.
• Contributed to weekly team meetings by discussing challenges and implementing solutions, promoting overall departmental improvement
• Participated in ongoing training sessions to enhance skills and stay current on industry best practices.

• Assisted guests with seating arrangements and event inquiries, ensuring a positive experience.
• Monitored crowd flow to maintain safety and compliance with venue regulations.
• Provided information on event schedules and amenities, improving guest satisfaction levels.
• Managed ticket scanning duties, verifying valid entry access for each attendee and preventing unauthorized entries.
• Assisted disabled guests with accessibility needs, ensuring their comfort throughout events.

Graduated with Honors

• Dean's List ( Spring 2022)
• Dean's List ( Fall / winter 2023)
• Dean's List ( spring 2024)

• Awarded [ Best Students in Communication)