Alissa A. Williams
Moore,SC
Summary
Dedicated healthcare professional with over 20 years of experience in patient access, referral coordination, registration, scheduling, insurance verification, and customer service within hospital and specialty practice settings. Extensive knowledge of HIPAA regulations, patient rights, consent procedures, benefit verification, and medical office operations. Experienced Epic Super User recognized for providing exceptional patient support, collaborating effectively with healthcare teams, and maintaining positive relationships with referring providers and patients.
Overview
22
22
years of professional experience
Work History
Referral Coordinator / Patient Access Representative
Spartanburg Regional Healthcare System
01.2021 - Current
Patient Access Representative / Referral Coordinator
Spartanburg Regional Healthcare System
01.2005 - Current
- Coordinate and manage incoming patient referrals for orthopedic and spine specialists.
- Communicate referral status updates to patients and referring providers to ensure continuity of care.
- Schedule patients with appropriate providers based on injury type, fracture classification, and treatment requirements.
- Facilitate patient registration and maintain accurate demographic and insurance information.
- Explain surgery prepayments, benefit estimates, and financial responsibilities to patients.
- Post patient payments and assist with billing inquiries.
- Provide exceptional customer service while supporting efficient patient flow and appointment management.
Patient Access Representative
Internal Medicine - Greer
01.2015 - 01.2021
- Managed patient registration and insurance verification processes.
- Scheduled, rescheduled, and coordinated patient appointments.
- Maintained accurate demographic and insurance records.
- Delivered patient-focused service while ensuring compliance with organizational standards.
Patient Access Representative
Gibbs Cancer Center - Radiation Oncology
01.2013 - 01.2015
- Registered patients and coordinated appointment scheduling.
- Verified insurance coverage and maintained accurate documentation.
- Provided compassionate customer service to oncology patients and families.
Patient Access Representative
Carolina OB/GYN
01.2010 - 01.2013
- Completed patient registration and intake processes.
- Assisted with scheduling and insurance verification.
- Maintained compliance with HIPAA and practice guidelines.
Patient Access Representative
Emergency Department
01.2007 - 01.2009
- Registered patients in Major Care, Minor Care, Pediatrics, Trauma, Heart Center, and inmate treatment areas.
- Maintained logs for patient valuables and personal belongings.
- Assisted outpatient surgery operations by welcoming patients and families and providing status updates.
- Supported clinical teams in a fast-paced emergency care environment.
Patient Transporter
In-House Transport Department
01.2005 - 01.2006
- Safely transported patients throughout the hospital for testing, procedures, admissions, discharges, and other clinical needs.
- Maintained patient safety and professionalism during all transports.
Education
Certified Dental Administrative Assistant -
Palmetto School of Career & Development
01-2016
Arrhythmia Certificate -
Spartanburg Technical College
01-2009
High School Diploma -
South Point High School
Belmont, NC01-2002
Skills
- Patient Access & Registration
- Referral Coordination
- Insurance Verification
- Medical Scheduling
- Epic Electronic Health Record (EHR)
- Patient Relations & Customer Service
- Benefit Estimates & Surgery Prepayments
- HIPAA Compliance
- Billing Support & Payment Posting
- Medical Terminology
- AIDET Communication Standards
- Medical Records Management
- Team Collaboration
- Problem Resolution
Professional Highlights
- Over 20 years of healthcare experience within Spartanburg Regional Healthcare System.
- Extensive knowledge of HIPAA regulations, Consent to Treat, Power of Attorney, and Patient Bill of Rights.
- Epic Super User with experience assisting staff with system updates and workflow support.
- Strong reputation for patient-centered service and professional communication.
- Skilled at building positive relationships with patients, providers, and interdisciplinary teams.
- Committed to continuous learning and professional growth.
Timeline
Referral Coordinator / Patient Access Representative
Spartanburg Regional Healthcare System
01.2021 - Current
Patient Access Representative
Internal Medicine - Greer
01.2015 - 01.2021
Patient Access Representative
Gibbs Cancer Center - Radiation Oncology
01.2013 - 01.2015
Patient Access Representative
Carolina OB/GYN
01.2010 - 01.2013
Patient Access Representative
Emergency Department
01.2007 - 01.2009
Patient Access Representative / Referral Coordinator
Spartanburg Regional Healthcare System
01.2005 - Current
Patient Transporter
In-House Transport Department
01.2005 - 01.2006
Certified Dental Administrative Assistant -
Palmetto School of Career & Development
Arrhythmia Certificate -
Spartanburg Technical College
High School Diploma -
South Point High School