Julie Roberson
Summary
Diligent and dedicated patient access and healthcare administrative professional with 25+ years of experience supporting high-volume hospital and clinical environments. Experienced with patient registration, insurance verification, scheduling, and medical records management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline delivery of care processes. Knowledge of healthcare systems and compliance standards. Proven ability to collaborate effectively in team-driven settings and adapt to dynamic healthcare environments. Known for excellent communication skills, strong attention to detail, and ability to de-escalate complex issues in fast-paced settings.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Rady Children's Hospital – Perinatology
01.2023 - Current
- Support high-risk pregnancy clinic with patient check-ins, follow-up scheduling, and coordination of complex diagnostic appointments.
- Collaborate directly with physicians to accommodate urgent and specialized patient needs.
- Collaborated with clinical staff to streamline intake procedures, enhancing efficiency.
- Maintain accurate patient demographics, insurance verification, and medical record preparation.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Manage cash drawer, process payments, and ensure compliance with hospital protocols.
Patient Access Representative
Rady Children's Hospital – Radiology/MRI
01.2022 - 01.2023
- Facilitated patient flow in a high-volume Radiology/MRI department, facilitating patient registration processes to ensure smooth check ins and timely access to services.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Verified demographics, insurance, and appointment confirmations.
- Handled financial transactions and maintained confidentiality ensuring HIPAA compliance.
Patient Registrar
Alvarado Hospital - Outpatient Surgery Center
01.2020 - 01.2022
- Managed up to 30+ daily patient interactions, including pre-op scheduling, surgeries, and endoscopies.
- Coordinated ancillary services (lab, X-ray, EKG, COVID testing) to ensure seamless patient care.
- Verified insurance eligibility, processed financial payments, and maintained accurate patient records, ensuring confidentiality of patient records in compliance with HIPAA regulations.
- Collected and processed patient data using electronic health record systems.
Nursing Unit Clerk
Sharp Grossmont Hospital – Emergency Department
01.2007 - 01.2019
- Oversaw admissions, discharges, and patient transfers in a fast-paced ER environment, through managing patient admission processes, ensuring accurate data entry and documentation.
- Entered and transcribed physician orders using Cerner, Centricity, and IDX systems.
- Supported medical teams with equipment management, communication systems, and supply tracking.
- Coordinated communication between medical staff and patients to enhance workflow efficiency.
- Maintained confidentiality at all times while handling sensitive medical documents, adhering strictly to HIPAA guidelines.
Clerical Support
Sharp Rees-Stealy – Occupational Health Services
01.2001 - 01.2007
- Prepared and maintained patient charts in compliance with HIPAA regulations.
- Experienced in high volume calls, through managing multi-line phone systems directing calls to appropriate departments.
- Supported daily clinic operations by providing comprehensive clerical support including processing records requests, data entry, document management, email correspondence, and overseeing operation of office equipment and supply coordination.
Education
Medical Assistant Certificate -
Health Occupation Center
Santee, CAGED -
Foothills Adult School
El Cajon, CASkills
- HIPAA Compliance Trained
- Patient Access & Registration
- High-Volume Scheduling & Call Management
- Electronic Medical Records (EMR): EPIC, CERNER/Centricity, IDX
- Insurance Verification & Eligibility
- Microsoft Office (Word, Outlook)
- Documentation Expertise
- Medical Terminology
- Body Mechanics/Ergonomics Trained
Certification
- BLS/CPR Certified
Timeline
Patient Access Representative
Rady Children's Hospital – Perinatology
01.2023 - Current
Patient Access Representative
Rady Children's Hospital – Radiology/MRI
01.2022 - 01.2023
Patient Registrar
Alvarado Hospital - Outpatient Surgery Center
01.2020 - 01.2022
Nursing Unit Clerk
Sharp Grossmont Hospital – Emergency Department
01.2007 - 01.2019
Clerical Support
Sharp Rees-Stealy – Occupational Health Services
01.2001 - 01.2007
Medical Assistant Certificate -
Health Occupation Center
GED -
Foothills Adult School
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