Rochelle A. Almazor
Pembroke Pines
Summary
Detail-oriented Healthcare Administrative Professional with 5+ years of experience in patient access, front-office operations, insurance verification, and electronic health records (EHR). Skilled in supporting high-volume healthcare environments, coordinating patient scheduling, verifying insurance eligibility, and maintaining accurate patient documentation. Compassionate and dependable team player with strong communication, problem-solving, and time management skills, currently pursuing a Bachelor’s degree in Health Services Administration at Florida International University.
Overview
13
13
years of professional experience
2027
2027
years of post-secondary education
Work History
Patient Access Coordinator (Front Desk Coordinator)
IVX Health
Florida
09.2025 - Current
- Manage patient check‑in and check‑out processes while maintaining accurate patient records in EHR systems.
- Verify insurance eligibility, benefits, and patient demographic information prior to treatment.
- Coordinate patient scheduling and appointment confirmations to support efficient clinic operations.
- Communicate with patients regarding appointment preparation, documentation, and insurance requirements.
- Collaborate with clinical staff to ensure smooth patient flow and positive patient experiences.
- Maintain strict HIPAA compliance and confidentiality of patient information.
Patient Access Coordinator
Conviva Care Solutions
Pembroke Pines
10.2021 - 08.2025
- Managed high‑volume patient check‑in and check‑out operations in a busy healthcare clinic.
- Verified insurance eligibility and patient demographics to ensure accurate billing and claims processing.
- Scheduled and coordinated patient appointments while optimizing provider schedules and clinic workflow.
- Maintained and updated electronic health records (EHR) ensuring accuracy and HIPAA compliance.
- Responded to patient inquiries and resolved billing and insurance issues professionally.
- Coordinated communication between patients, physicians, and administrative staff.
Administrative Coordinator
TJ Maxx
Pembroke Pines
01.2015 - 01.2021
- Managed administrative and HR support functions for retail operations.
- Coordinated employee scheduling, payroll documentation, and personnel records.
- Assisted with recruitment processes including screening and onboarding paperwork.
- Maintained confidential employee records and compliance documentation.
- Analyzed operational metrics and supported leadership in improving store performance.
Customer Service Representative
Interactive Response Technologies
Miramar
01.2013 - 01.2014
- Handled high‑volume customer inquiries and resolved complaints professionally.
- Managed administrative correspondence, reports, and account documentation.
- Processed payment information and maintained accurate customer records.
Education
Bachelor of Science - Health Services Administration
Florida International University
Miami, FLAssociate of Arts - Business Administration
Broward College
Davie, FLSkills
- Patient Access & Registration
- Insurance Verification
- Electronic Health Records (EHR)
- Medical Terminology
- Appointment Scheduling
- Front Office Operations
- Patient Relations
- Medical Billing Support
- Administrative Coordination
- Microsoft Office Suite
Languages
- Haitian Creole
- Spanish
- French, Fluent
- Haitian Creole, Fluent
- Spanish, Conversational
Timeline
Patient Access Coordinator (Front Desk Coordinator)
IVX Health
09.2025 - Current
Patient Access Coordinator
Conviva Care Solutions
10.2021 - 08.2025
Administrative Coordinator
TJ Maxx
01.2015 - 01.2021
Customer Service Representative
Interactive Response Technologies
01.2013 - 01.2014
Bachelor of Science - Health Services Administration
Florida International University
Associate of Arts - Business Administration
Broward College