Melissa McDonald
Baycare Healthcare
Winter Haven
8
years of professional experience
Detail-oriented Healthcare Professional with extensive experience in patient access, outpatient scheduling, and front-office operations. Skilled in coordinating workflows, supporting staff, and communicating effectively with physicians and clinical offices. Proven background in healthcare operations, EMR systems, and insurance verification, delivering exceptional patient-centered service.
Work History
Patient Access Services Coordinator
10 Months- Lead daily operations for outpatient imaging scheduling, providing direction and support to a team of four staff members while monitoring workload, productivity, and task completion and maintaining efficient patient access.
- Coordinate outpatient imaging requests, including referrals and records received from outside facilities.
- Support front-end Patient Access operations including patient check-in, obtaining and reviewing required scripts, and resolving registration or documentation issues that can cause a delay in services.
- Communicate with physicians, offices, and patients to obtain order details and necessary information for each scheduling.
- Manage critical calls and communicate directly with multiple physicians regarding critical reporting.
Front Office Lead
1 Year 3 Months- Led and supported medical receptionist staff by providing training, monitoring performance, assigning responsibilities, and maintaining efficient daily front- office operations.
- Coordinated patient scheduling, registration, insurance verification, and provider workflow, enhancing patient experience through efficient phone coverage.
- Supported hiring and onboarding of new staff, providing guidance on workflow and operational issues to ensure smooth integration.
- Assisted with daily financial reconciliation, reporting, supplies, satellite office coverage, and other administrative functions.
- Assisted with daily financial reconciliation, reporting, supplies, satellite office coverage, and other administrative functions.
Medical Receptionist
1 Year 6 Months- Coordinated patient appointments and maintained accurate information to optimize provider availability and enhance patient experience.
- Handled multi-line phones, managed patient check-in/out, and processed demographics, insurance, and copay collection to ensure smooth office flow.
- Verified insurance coverage and assisted with authorization-related processes to support timely patient care.
- Updated patient records and EMR documentation while assisting with patient portal inquiries and supporting daily administrative operations.
- Provided professional, patient-centered service while communicating with patients, providers, and clinical staff.
Front Office Coordinator
6 Months- Coordinated therapy appointments, patient check-in, insurance verification, and authorizations to streamline front-office operations and enhance the patient experience.
- Maintained accurate patient records and documentation using Epic and other EMR systems to ensure compliance and support clinical decision-making.
- Provided patient-centered service, supporting daily clinic workflow and managing supplies to optimize operational efficiency.
Patient Care Coordinator
5 Months- Coordinated patient check-in, appointments, insurance verification, and phone communication to enhance patient experience and streamline administrative support using EMR and Microsoft Excel.
- Managed inventory and supply levels to ensure operational efficiency.
- Coordinated patient appointments and follow-ups
Unit Clerical Associate
3 Years 2 Months- Managed the phone lines, patient call systems, security access, visitor communication, and emergency unit calls to ensure smooth unit operations.
- Delivered professional and compassionate service to enhance patient and visitor experiences.
- Organized the clinical environment to support patient care and staff efficiency.
- Smoothly managed the day-to-day front desk operations for a postpartum unit of 40 patients and 30+ staff members.
Education
High School Diploma
No Degree - Health Care Administration
Skills
Patient access & registration
Insurance verification
EMR systems
Workflow Coordination
Data Management
Healthcare operations
Physician & Office communication
Team leadership & staff support
Conflict resolution
Compliance management
Multitasking and organization
Data entry
Decision-making
Project coordination
Staff management
Timeline
Patient Access Services Coordinator
Baycare Healthcare
2025.11 - CurrentRead More
Front Office Lead
KSC Cardiology
2024.07 - 2025.10Read More
Medical Receptionist
KSC Cardiology
2023.01 - 2024.07Read More
Front Office Coordinator
Cleveland Clinic
2022.06 - 2022.12Read More
Patient Care Coordinator
HearingLife
2022.01 - 2022.06Read More
Unit Clerical Associate
The Ohio State University Wexner Medical Center
2018.06 - 2021.08Read More
Patriot Preparatory Academy
High School Diploma
Read More
Grand Canyon University
No Degree from Health Care Administration
Read More