Cecilia Flores
Cicero,IL
Summary
Healthcare patient access specialist supporting scheduling, registration, and insurance verification for patients across multiple hospitals and diagnostic departments. Manages a high volume of calls, resolves appointment needs with departments, and uses Epic, OneSource, and Genesys Cloud to support accurate patient flow, efficient work queues, and consistent service to patients and physician offices. Fluent in Spanish.
Overview
29
29
years of professional experience
Work History
Patient Access Scheduler
R1
08.2021 - 08.2026
- Answer and screen a high volume of incoming calls while providing professional and compassionate assistance to patients and physician offices.
- Schedule appointments for patients across five different hospitals and across multiple hospital departments and services, including Ultrasound, MRI, CT, Mammography, and other diagnostic services.
- Coordinate with multiple departments to accommodate patient scheduling needs and resolve patient appointment needs.
- Transfer calls to the appropriate departments when additional assistance is required.
- Accurately complete patient registration and verify insurance information.
- Assist with transferring and uploading patient information from one hospital system to another, ensuring information is entered accurately and efficiently.
- Manage and complete assigned work queues while maintaining accuracy and productivity.
- Utilize Epic for patient registration and scheduling functions.
- Trained and experienced in the OneSource system for insurance verification and patient information.
- Trained in Genesys Cloud for call handling, routing, and contact center operations.
- Provide clear information to patients regarding appointments, scheduling requirements, and next steps.
- Demonstrate excellent time management and attendance while consistently meeting productivity and scheduling expectations.
- Maintain flexibility by working overtime when needed to support department staffing needs and maintain patient service levels.
- Remote
Office Coordinator
AMITA Health Rehabilitation Care
Chicago, IL
10.2017 - 08.2021
- Answered telephone calls and scheduled patients for physical and occupational therapy appointments.
- Checked patients in and out, ensuring accurate and complete registration information to streamline patient flow.
- Registered patients, verified insurance coverage and benefits, and verified physician orders.
- Created referrals and submitted authorization requests to insurance companies, facilitating timely patient care.
- Contacted insurance companies to obtain patient benefits and coverage information.
- Collected patient balances and co-payments, consolidating PT/OT payments for efficient deposit processing.
- Organized and prioritized work queues to ensure timely task completion. and completed assigned administrative tasks.
- Greeted, assisted, and directed patients while providing professional front-office customer service.
Lead Registrar, Patient Access
Presence St. Francis Hospital
Evanston, IL
01.2015 - 10.2017
- Oversaw daily patient access operations for Laboratory, Admitting, Emergency Room, and Breast Center registration areas.
- Performed and supported bed control, pre-registration, registration, admissions, insurance verification, and authorization processes.
- Completed work queues, monitoring registration accuracy to uphold quality standards.
- Conducted audits of employee registrations to ensure compliance and accuracy. and provided one-on-one coaching and support to associates.
- Assisted with maintaining efficient patient access operations and quality standards.
- Collected patient balances and co-payments, processing payments and estimates to enhance revenue flow.
- Maintained office supply inventory and placed orders.
- Acted as Interim Patient Access Manager from April 2017 to June 2017.
Senior Registrar, Patient Access
St. Joseph Hospital
Chicago, IL
12.2011 - 12.2015
- Registered patients for scheduled appointments, bed control, and Emergency Room arrivals, ensuring accurate data entry and timely service.
- Entered and verified patient demographic information and selected appropriate insurance types in Epic.
- Secured patient signatures, identification, and insurance information to facilitate smooth registration and compliance.
- Verified insurance through Passport and OneSource systems.
- Scheduled walk-in appointments and diagnostic services, including X-rays, laboratory services, MRI, CT, Ultrasound, and Mammography.
- Provided professional customer service to patients and hospital visitors.
- Collected payments for self-pay and bad debt accounts, coordinating with financial counselors to ensure patients received appropriate financial guidance.
- Prepared patient payment estimates using OneSource.
- Completed pre-registration for Surgery and GI accounts, ensuring all necessary information was collected..
Medical Assistant
Right Care Medical Center
Chicago, IL
10.1997 - 01.2012
- Verified insurance benefits and pre-certified patients for office visits and outpatient GI procedures to facilitate access to care.
- Administered vaccinations and performed blood draws under physician orders.
- Escorted patients to examination rooms and prepared them for consultations. and obtained vital signs.
- Answered telephone calls and scheduled patient appointments to ensure efficient clinic operations.
- Collected patient co-payments and deductibles.
- Performed data entry and maintained patient files.
- Supported healthcare staff in providing care to patients during their visits. and front-office operations.
- Provided Spanish interpretation for Spanish-speaking patients.
Education
GED -
Chicago, IL03-2022
Skills
- Patient Access & Registration
- Multi-Hospital Appointment Scheduling
- High-volume call management
- Insurance Verification
- Prior Authorizations
- Referrals
- Patient check-in/out
- Work Queue Management
- Epic
- OneSource
- Genesys Cloud
- Patient Registration Systems
- Financial Counseling
- Claim processing
- EMR systems
- Contact center systems
- Staff Training & Support
- Team Collaboration
- Medical Records Requests
LANGUAGES
Spanish: Fluent
Timeline
Patient Access Scheduler
R1
08.2021 - 08.2026
Office Coordinator
AMITA Health Rehabilitation Care
10.2017 - 08.2021
Lead Registrar, Patient Access
Presence St. Francis Hospital
01.2015 - 10.2017
Senior Registrar, Patient Access
St. Joseph Hospital
12.2011 - 12.2015
Medical Assistant
Right Care Medical Center
10.1997 - 01.2012