Apresha Lewis
New York
Summary
Patient Care Coordinator / Patient Access Professional with 6+ years of experience supporting hospital-affiliated outpatient practices and ambulatory surgery centers. Expert in patient registration, intake, insurance verification, authorization support, scheduling, and medical records management. Proven ability to manage high-volume patient flow, improve front-desk efficiency, and maintain 100% HIPAA compliance while supporting Epic/Cerner-style EMR workflows. Trusted team member known for accuracy, patient satisfaction, and operational reliability.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator / Navigator
Eastside Endoscopy Center
New York
05.2022 - Current
- Register, intake, and check in/out 80-120 patients weekly within a high-volume ambulatory surgery center
- Verify insurance eligibility, benefits, and authorizations with >98% accuracy using Availity and Waystar
- Coordinate appointment scheduling, confirmations, and pre-procedure navigation, reducing same-day cancellations
- Maintain and audit electronic medical records (EMR/EHR) to ensure 100% HIPAA and documentation compliance
- Scan and index 50+ patient charts weekly while ensuring data accuracy and completeness
- Support revenue cycle operations by entering clean billing and insurance data, minimizing claim delays
- Serve as primary front-desk liaison between patients, providers, anesthesia teams, and nursing staff
Patient Service Representative / Patient Access Representative
Lenox Hill Radiology (RadNet)
New York
10.2021 - 05.2022
- Provided patient access and registration for 60-100 imaging patients daily across MRI, CT, and ultrasound services
- Verified insurance eligibility and collected co-payments with consistent accuracy and professionalism
- Managed high-volume scheduling while maintaining patient flow and minimizing wait times
- Prepared patients for imaging procedures, improving patient understanding and satisfaction scores
- Maintained EMR documentation, chart review, scanning, and indexing in full HIPAA compliance
Patient Care Coordinator
FitClub NY Physical Therapy
New York
01.2019 - 04.2020
- Coordinated intake, registration, and scheduling for 40-60 outpatient therapy visits per day
- Verified insurance coverage and supported revenue cycle processes including co-payment collection
- Maintained accurate electronic medical records and patient demographics with zero audit findings
- Communicated with referral sources and outside providers to support continuity of care
- Managed front desk operations and multi-line phone systems in a fast-paced outpatient clinic
Medical Receptionist / Medical Assistant
Advanced Dermatology
New York
11.2016 - 12.2018
- Served as lead receptionist training 5+ new hires on patient access and EMR workflows
- Performed patient intake, vitals, and diagnostic preparation for 50+ patients daily
- Verified insurance, collected co-payments, and scheduled follow-up visits with high accuracy
- Assisted with specimen collection and exam room turnover to support provider efficiency
- Maintained EMR documentation and patient confidentiality with 100% HIPAA compliance
Education
Bachelor of Science (BS) - Business Administration
Monroe College
Bronx, NYSkills
- Patient Access & Registration
- Patient Intake
- Patient Navigation
- Insurance Verification & Eligibility
- Prior Authorization Support
- Appointment Scheduling
- Revenue Cycle Support
- Co-Payment Collection
- EMR/EHR Systems
- Epic/Cerner Workflow Familiarity
- Medical Records Management
- HIPAA Compliance
- High-Volume Clinical Operations
- Availity
- Waystar
- Multi-Line Phone Systems
- Microsoft Office
- Google Workspace
Skills Based Summary
Patient Care Coordinator / Patient Access Professional with 6+ years of experience supporting hospital-affiliated outpatient practices and ambulatory surgery centers. Expert in patient registration, intake, insurance verification, authorization support, scheduling, and medical records management. Proven ability to manage high-volume patient flow, improve front-desk efficiency, and maintain 100% HIPAA compliance while supporting Epic/Cerner-style EMR workflows. Trusted team member known for accuracy, patient satisfaction, and operational reliability.
Timeline
Patient Care Coordinator / Navigator
Eastside Endoscopy Center
05.2022 - Current
Patient Service Representative / Patient Access Representative
Lenox Hill Radiology (RadNet)
10.2021 - 05.2022
Patient Care Coordinator
FitClub NY Physical Therapy
01.2019 - 04.2020
Medical Receptionist / Medical Assistant
Advanced Dermatology
11.2016 - 12.2018
Bachelor of Science (BS) - Business Administration
Monroe College