Asia Harris

• Review Verification of Benefits (VOB) documentation to interpret coverage information, deductibles, copayments, coinsurance, and patient financial responsibility.

• Utilized procedure and billing codes alongside insurance benefit information to calculate patient allowables and estimated out-of-pocket costs.

• Communicated financial responsibility estimates to patients based of insurance benefit information and clinic financial guidelines.

• Coordinated appointment scheduling, confirmations, and follow-up communications for high-volume specialty healthcare practice.

• Managed patient check-in and check-out processes while maintaining accurate demographic, insurance and account information.

• Facilitated medical records requests by collecting requires payments and directing requests to the appropriate team for completion.

• Accessioned and processed incoming laboratory specimens while ensuring accurate patient identification and specimen labeling,

• Verified patient and specimen information against requisitions and supporting documentation to ensure accuracy and completeness.

• Performed high-volume data entry of patient, provider, and specimen information into laboratory information systems while maintaining data integrity.

• Maintained accurate records and documentation to support efficient laboratory operations and regulatory compliance.

• Assisted pharmacy staff with prescription intake support, data entry, and medication order processing in a high-volume retail pharmacy environment.

• Entered and updated patient and prescription information while ensuring accuracy, confidentiality, and compliance with HIPAA regulation.

• Managed customer service responsibilities at the pharmacy and front store, balancing multiple priorities in a high-volume environment.