Anitra White
Jacksonville,FL
Summary
Claims, billing, and customer service professional with extensive healthcare administration experience. Focused on resolving complex claims efficiently, enhancing patient support, and driving process improvements to elevate service quality and operational efficiency.
Overview
25
25
years of professional experience
Work History
Front Desk Coordinator
Brooks Rehabilitation Hospital
Jacksonville, Florida
07.2025 - Current
- Coordinated appointment scheduling and maintained accurate patient records for improved service delivery.
- Managed front desk operations to streamline patient check-in processes.
- Utilized electronic health record systems for effective documentation of patient interactions.
- Assisted patients with inquiries to enhance understanding of services offered.
SA II Claims
Blue Cross Blue Shield
08.2016 - 07.2024
- Reviewed high-dollar, accident, workers' compensation, and third-party liability claims to determine eligibility and support resolution.
- Processed claims, inquiries, exceptions, adjustments, and rework for Health Order of Liability to ensure compliance and accuracy.
- Applied Coordination of Benefits rules and navigated OPL screens to support accurate claims processing.
- Requested additional information from providers or members to complete claim development.
- Supported real-time resolution for member contact center operations.
- Identified and implemented process improvements to boost service quality and streamline claims processing.
Account Service/Billing Representative
ADT Account Services
05.2008 - 08.2016
- Answered an average of 85 calls per day while addressing customer inquiries, resolving problems, and providing billing information.
- Resolved customer issues effectively, ensuring adherence to productivity and quality standards.
- Addressed customer concerns with professionalism and empathy, enhancing overall customer experience through timely problem-solving.
- Made outbound calls to correct credit card payment errors, identify payment accounts, update account information, and confirm resolution of service issues.
- Documented and routed service or billing issues using dispute management systems to facilitate timely payment resolution.
Patient Care Technician / Patient Financial Representative
Shands Jacksonville
06.2006 - 07.2008
- Assisted patients with daily living activities and supported nurses by taking vital signs to ensure optimal care on an orthopedic floor.
- Registered emergency room patients and collected current insurance information for services rendered.
- Engaged with customers by phone and online to address patient service needs and enhance overall patient experience.
- Managed computer systems and technical equipment to streamline administrative and patient support tasks.
Customer Service Representative
Convergys
01.2004 - 01.2005
- Delivered professional and informative support to active-duty and retired service members on insurance-related questions to enhance their service experience.
- Assisted military members, retirees, and families with insurance benefit inquiries to ensure understanding and access to necessary services.
- Clarified Medicare benefits, claim payments, and billing details to empower customers in managing their health care finances.
Document Prep Clerk / Customer Service Representative
BCBS of South Carolina
09.2001 - 09.2003
- Scanned, reviewed, and corrected claims for payment, maintaining organized and compliant filing systems.
- Contacted doctors' offices to verify diagnosis codes, facilitating accurate claims processing.
- Processed claims for military members and dependents, ensuring accurate and timely resolution.
Education
Associate Degree - Certified Pharmacy Technician
Everest University
Jacksonville, FL11-2013
High School Diploma - Science and Math
William M. Raines High School
Jacksonville, FL06-2005
Skills
- Front desk operations management
- Patient registration
- Scheduling
- Claims processing
- Benefits coordination
- Billing support and account services
- Health insurance knowledge
- Daily operations review
- Customer service
Timeline
Front Desk Coordinator
Brooks Rehabilitation Hospital
07.2025 - Current
SA II Claims
Blue Cross Blue Shield
08.2016 - 07.2024
Account Service/Billing Representative
ADT Account Services
05.2008 - 08.2016
Patient Care Technician / Patient Financial Representative
Shands Jacksonville
06.2006 - 07.2008
Customer Service Representative
Convergys
01.2004 - 01.2005
Document Prep Clerk / Customer Service Representative
BCBS of South Carolina
09.2001 - 09.2003
Associate Degree - Certified Pharmacy Technician
Everest University
High School Diploma - Science and Math
William M. Raines High School