Brigid Ferris-Hughes
Meadows Place
Summary
Versatile and dependable professional with experience in leadership, behavioral health support, youth programming, customer service, and front desk administration. Proven ability to supervise teams, maintain safe and organized environments, build strong relationships with clients and families, and deliver positive service experiences. CPR certified with excellent communication, problem-solving, and multitasking skills. Seeking opportunities to contribute across healthcare, childcare, or cosmetology/service environments. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Front Desk Assistant
Edit Salon
Sugar Land
03.2023 - 10.2025
- Efficiently managed high-volume scheduling check-ins alongside phone communications.
- Maintained accurate records while processing payments and tracking inventory.
- Provided welcoming customer service, encouraging repeat business through positive interactions.
- Supported stylists to uphold an organized workflow in fast-paced salon setting.
- Promptly handled customer inquiries and resolved issues at front desk.
- Scheduled appointments using salon management software for optimal efficiency.
- Collected payments, computed bills, and ensured accurate change delivery to guests.
- Logged incoming calls and assigned tasks to streamline operations.
Registered Behavior Technician (RBT)
Action Behavior Center
02.2023 - 09.2023
- Delivered individualized treatment plans and one-on-one behavioral therapy sessions.
- Tracked client progress through collaboration with clinical teams and families.
- Supported development of communication, social, and daily living skills for clients.
- Built trusting relationships with clients while ensuring professionalism and consistency.
- Collected and documented data on client progress and behavior modifications.
- Monitored student goal achievement using comprehensive data tracking methods.
- Facilitated team meetings to share insights and discuss client progress.
- Instructed staff on implementing behavioral interventions and positive reinforcement strategies.
Youth Camp Counselor
Meadows Place Parks & Recreation
Meadows Place
05.2022 - 08.2023
- Planned and executed engaging recreational programs tailored to camper interests and age groups.
- Supervised 20-30 children daily, ensuring safety during all activities.
- Facilitated team-building exercises to enhance cooperation among participants.
- Provided emotional support and conflict resolution for children in new environments.
- Fostered an inclusive atmosphere for diverse participants, promoting respect and enjoyment.
- Guided learners in recognizing strengths and weaknesses to set achievable personal growth goals.
- Communicated effectively with parents regarding camper progress and any concerns.
- Supported children during outdoor adventures and sports activities, ensuring a positive experience.
Supervisor
A-Beautiful Pools
01.2019 - 01.2023
- Coordinated teams exceeding 10 employees to ensure seamless daily operations and full shift coverage.
- Enhanced staff attendance and reliability through effective schedule management.
- Facilitated safety orientations and CPR training sessions to promote a secure work environment.
- Addressed customer concerns swiftly, increasing overall satisfaction and loyalty.
- Maintained accurate reports and documentation while upholding facility cleanliness.
- Oversaw pool maintenance and cleaning team operations to meet quality benchmarks.
- Sought out process improvements that resulted in reduced costs and enhanced productivity.
- Hosted weekly meetings to review team performance, tackle issues, and outline upcoming plans.
- Created and managed budgets for travel, training, and team-building activities.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated a variety of machinery and tools safely and efficiently.
Education
Cosmetology Program -
Ogle School
Stafford, TX01.2025
High School Diploma -
John Foster Dulles High School
Sugar Land, TX05-2021
1 Year Completed - Forensic Psychology
Austin Community College
Austin, TXSome College (No Degree) - Forensic Psychology
Sam Houston State University
Huntsville, TXSkills
- Team leadership and coordination
- Staff training and development
- Customer service excellence
- Scheduling efficiency
- Conflict resolution strategies
- Behavioral support techniques
- Documentation management
- Organizational skills
- Front desk operations management
- Multitasking abilities
- Effective communication
- Data tracking and analysis
- Safety compliance measures
- Critical thinking skills
- Time management proficiency
- Proactive communication strategies
- Maintaining call metrics standards
- Behavioral therapy practices
- Emotional support techniques
- Problem-solving capabilities
- Social perceptiveness
Timeline
Front Desk Assistant
Edit Salon
03.2023 - 10.2025
Registered Behavior Technician (RBT)
Action Behavior Center
02.2023 - 09.2023
Youth Camp Counselor
Meadows Place Parks & Recreation
05.2022 - 08.2023
Supervisor
A-Beautiful Pools
01.2019 - 01.2023
Cosmetology Program -
Ogle School
High School Diploma -
John Foster Dulles High School
1 Year Completed - Forensic Psychology
Austin Community College
Some College (No Degree) - Forensic Psychology
Sam Houston State University