Experienced event planner and customer service specialist with a proven track record at the Boys and Girls Club of Greater Scottsdale. Skilled in team leadership and data management using Salesforce, enhancing community engagement. Awarded the National Youth Service Award for significant contributions over five years.
Hi, I’m
John Santiago
10776 N 119th St, Scottsdale,AZ
Summary
Overview
6
years of professional experience
Work History
Boys and Girls Club of Greater ScottsdaleScottsdale, USA
Front Desk Assistant
04.2023 - Current
Job overview
- Monitored club member check-ins to ensure safety and proper procedures.
- Addressed parent inquiries regarding membership and provided detailed facility information.
- Assisted in organizing and facilitating community events, ensuring effective communication with participants.
- Utilized Salesforce to manage incident reports and coordinate account tasks efficiently.
- I earned the National Youth Service Award after working for the organization for five years and playing an important role in the organization.
Boys and Girls Club of Greater ScottsdaleScottsdale, USA
Scorekeeper
02.2020 - Current
Job overview
- Coordinated 30-plus teams and coaches with athletes aged 5-14.
- Maintained accurate game scores and managed team logistics to ensure fair play.
- Controlled a scoreboard and counted fouls for each team.
- Ensured that each kid on every team played every quarter.
Education
W. P. Carey School of Business, Arizona State UniversityTempe, AZ
BA from Business, Concentration in Sports Business
05.2025
University Overview
Magna Cum Laude
Universidad Europea- Escuela De Real MadridAlcobendas, Spain
Certificate of Sports Management from Study Abroad program
06.2024
University Overview
Outstanding marks in Large Events & Sporting Venue management and in Commercialization & Marketing for Sports Leisure
Skills
- Advanced in Microsoft 365
- Salesforce
- Canva
- Google Workspace
- Customer service
- Event planning
- Team leadership
- Data management
- Conflict resolution
- Sports operations
- Community outreach
- Event coordination
- Community engagement
- Sports administration
- Data analysis
Timeline
Front Desk Assistant
Boys and Girls Club of Greater Scottsdale
04.2023 - Current
Scorekeeper
Boys and Girls Club of Greater Scottsdale
02.2020 - Current
W. P. Carey School of Business, Arizona State University
BA from Business, Concentration in Sports Business
Universidad Europea- Escuela De Real Madrid
Certificate of Sports Management from Study Abroad program
Skills And Activities - Technical Skills
Skills And Activities - Technical Skills
- Advanced in Microsoft 365
- Salesforce (Experience: 2 years)
- Canva
- Google Workspace
Community Service
Community Service
Senior League Basketball Coach- Boys and Girls Club of Greater Scottsdale, 03/24- 05/25. Coached a high school recreational team- Ages 16-18.
Feed My Starving Children- Biannually from 2017 to 2021
Miracle League- 2017 to 2021
Skills And Activities - Technical Skills
Skills And Activities - Technical Skills
- Advanced in Microsoft 365
- Salesforce (Experience: 2 years)
- Canva
- Google Workspace
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