Sammy Collazo
Yonkers,NY
Summary
Versatile professional with extensive experience in guest relations and conflict resolution. Proven track record of enhancing front desk operations and delivering outstanding guest experiences through personalized service and streamlined check-in procedures.
Overview
1
1
Language
11
11
years of professional experience
Work History
Front Desk Ambassador
Westchester Medical Center (Compass Group)
Valhalla, NY
06.2025 - Current
- Handled guest inquiries and resolved issues promptly and courteously.
- Welcomed visitors and facilitated smooth check-in process to enhance guest satisfaction.
- Ensured clean, organized front desk area to provide inviting atmosphere for guests.
- Worked with team members to improve front desk operations and enhance service delivery.
Guest Service Representative
Gerstner Center for Learning IBM (Compass Flik)
Armonk, NY
01.2018 - 05.2025
- Greeted guests warmly, facilitating efficient check-in and check-out processes that enhanced overall guest experience.
- Maintained accurate records of guest preferences and feedback, tailoring service to individual needs and fostering loyalty.
- Collaborated with housekeeping to ensure rooms consistently exceeded guest expectations for cleanliness, contributing to positive reviews.
- Monitored and analyzed service metrics, implementing strategies that yielded noticeable gains in operational efficiency.
Guest Service Representative
IBM Learning Center (Wyndham Worldwide)
Armonk, NY
01.2016 - 01.2018
- Enhanced guest check-in experience, decreasing wait times for guests during peak periods.
- Improved guest satisfaction through effective coordination and problem-solving.
- Monitored guest feedback and implemented service adjustments, resulting in increased satisfaction ratings.
- Collaborated with teams to ensure timely room readiness, improving overall service flow.
Education
Certificate - Minor in Business Marketing
Adult Continue Education
Mount Vernon, NY01-1992
Skills
- Guest relations and client onboarding
- Problem resolution strategies
- Front desk operations management
- Reservation management and customer feedback
- guest relations
- check-in efficiency
- service metrics analysis
- Conflict management
Languages
Spanish
Professional
Education and Training
other,other
Timeline
Front Desk Ambassador
Westchester Medical Center (Compass Group)
06.2025 - Current
Guest Service Representative
Gerstner Center for Learning IBM (Compass Flik)
01.2018 - 05.2025
Guest Service Representative
IBM Learning Center (Wyndham Worldwide)
01.2016 - 01.2018
Certificate - Minor in Business Marketing
Adult Continue Education