Katherine Koons
Bullhead City,AZ
Summary
Dynamic Front Desk Ambassador at Caesars Entertainment with a proven track record in enhancing guest relations and satisfaction. Skilled in cash handling and problem-solving, I streamlined check-in processes, resulting in positive online feedback and increased return visits. A reliable team player dedicated to delivering exceptional customer service experiences.
Overview
2024
2024
years of professional experience
Work History
Front Desk Ambassador
Caesars Entertainment Harrahs Laughlin
- Streamlined check-in and check-out processes to improve overall guest satisfaction.
- Cultivated relationships with repeat clients through customized service experiences.
- Facilitated training sessions for new Front Desk Ambassadors on operational standards and customer engagement.
- Achieved positive online feedback and boosted return visits through superior customer care.
Front Desk Clerk
Havasu Landing
Havasu Lake, California
10.2022 - 02.2024
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Back Office, Dental Assistant
Dr. Sung Chung, Stephen Wee DDS
Twentynine Palms, California
03.1997 - 02.2006
- Assisted in maintaining accurate financial records by processing patient payments and insurance claims, contributing to the overall efficiency of the dental office.
- Improved patient satisfaction by assisting dentists during examinations and treatment procedures, anticipating their needs.
- Provided exemplary customer service while handling phone inquiries, addressing concerns, and making patients feel welcome upon arrival at the clinic.
- Improved patient education by creating and distributing informative materials about dental health, treatments, and aftercare instructions.
- Streamlined dental procedures by setting up instruments and equipment for various treatments, ensuring smooth workflow.
- Collaborated with front office staff to ensure seamless communication between departments, resulting in improved overall efficiency of the clinic.
- Ensured patient privacy was maintained at all times through diligent handling of sensitive personal information according to HIPAA regulations.
- Facilitated successful treatment plans by efficiently gathering relevant medical history information from patients prior to consultations with dentists.
- Assisted with inventory management, ordering supplies when necessary to maintain optimal stock levels for seamless operation of the dental practice.
- Increased patient comfort during dental procedures by providing clear instructions on aftercare routines and answering any questions or concerns they may have had.
- Supported dentist in achieving accurate diagnoses through proficiently taking digital X-rays and processing images as required.
- Enhanced patient experience by providing efficient back office support and maintaining a clean, organized workspace.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Education
Dental Assisting
Institute of Business And Medical Technology
Palm Desert, CA06.1994
Skills
- Patience and composure
- Team player mentality
- Guest relations
- Tourism knowledge
- Concierge services
- Cash handling experience
- Customer service
- Problem-solving skills
- Listening skills
- Hospitality services
- Guest services
- Guest accommodations
- Administrative support
- Reservations
- Front office support
- Room assignments
- Guest amenities
- Problem-solving
- Reliability
Timeline
Front Desk Clerk
Havasu Landing
10.2022 - 02.2024
Back Office, Dental Assistant
Dr. Sung Chung, Stephen Wee DDS
03.1997 - 02.2006
Front Desk Ambassador
Caesars Entertainment Harrahs Laughlin
Dental Assisting
Institute of Business And Medical Technology