Jasmin Jimenez
Silverdale,WA
Summary
Experienced Patient Access and Referral Coordinator seeking a full-time opportunity to contribute to efficient healthcare operations. Proficient in scheduling, referral management, and patient support, with a strong emphasis on accuracy, confidentiality, and high-quality service.
Overview
6
6
years of professional experience
Work History
Referral Coordinator/ Patient Access Representative
Franciscan Cardiovascular associates of St Michaels
Silverdale, WA
01.2024 - Current
- Managed and processed patient referrals for the cardiothoracic and vascular departments.
- Verified insurance coverage and obtained required authorizations to ensure timely patient care.
- Scheduled appointments and follow-ups in coordination with clinical teams and specialists.
- Communicated with patients regarding referral status, and answered questions with professionalism and empathy.
- Coordinated with internal departments and external providers to facilitate seamless care transitions.
- Resolved referral-related issues proactively to support care continuity and minimize delays.
- Delivered outstanding customer service while maintaining patient confidentiality and satisfaction.
- Oversaw and maintained the ultrasound schedule.
- Trained staff on proper scheduling for vascular ultrasounds.
- Performed administrative duties such as data entry, filing, and generating referral-related reports.
- Checked in patients and collected co-pays as needed.
Customer Service Representative
Ensemble Health Partners
, Remote
11.2021 - 01.2024
- Answered high-volume phone calls and verified patient demographics to ensure secure and accurate communication.
- Handled patient payments and addressed billing concerns with clarity and professionalism.
- Assisted patients and parents through a chatbot system, ensuring a smooth, supportive experience.
- Provided excellent customer service while managing multiple tasks in a fast-paced environment.
- I took ownership of customer service emails, CRM requests, and processed itemized bills upon request.
- Completed legal documentation requests, including attorney and subpoena inquiries, with accuracy and confidentiality.
Patient Registration Tech
Children's Hospital of the King's Daughters ENT
Norfolk, VA
04.2021 - 11.2021
- Checked in patients and verified all demographics, including insurance information, to ensure accurate records.
- Scheduled appointments as needed, and provided high-quality patient service in a fast-paced environment.
- Collected payments at the time of service, and accurately reconciled totals at the end of each shift.
- Maintained a clean, organized, and welcoming front desk and work area at all times.
Patient Service Representative
Kern Radiology/ RadNet
Bakersfield, CA
08.2019 - 02.2021
- Checked in patients, and verified demographics and insurance information to ensure accuracy in medical records.
- Reviewed patient packets for completeness, including authorizations, lab results, and physician orders.
- Scheduled in-office appointments as needed, and provided timely, compassionate patient service.
- Collected payments at the time of service, and reconciled all payments at the end of each shift.
- Maintained clean and organized work areas in compliance with clinic protocols.
- Assisted in expediting MRI patients to ensure they were prepared prior to their exams.
Education
High School Diploma -
South High School
Bakersfield, CA05-2018
Some College (No Degree) - Associate Degree in Nursing (ADN), In Progress
Bakersfield College
Bakersfield, CASkills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Referrals and authorizations
- EMR systems (eg, Epic, Cerner)
- Multitasking and time management
- Experience with CPT and ICD-10 codes
Languages
- English
- Spanish
Timeline
Referral Coordinator/ Patient Access Representative
Franciscan Cardiovascular associates of St Michaels
01.2024 - Current
Customer Service Representative
Ensemble Health Partners
11.2021 - 01.2024
Patient Registration Tech
Children's Hospital of the King's Daughters ENT
04.2021 - 11.2021
Patient Service Representative
Kern Radiology/ RadNet
08.2019 - 02.2021
High School Diploma -
South High School
Some College (No Degree) - Associate Degree in Nursing (ADN), In Progress
Bakersfield College