Fabiola Canavire
Charlotte Hall,MD
Summary
Dynamic and detail-oriented Patient Representative with extensive experience at Children’s National Pediatrician and Associates. Expert in insurance verification and appointment scheduling, ensuring seamless patient experiences. Proven ability to enhance service delivery through effective communication and collaboration, while maintaining strict confidentiality and data integrity. Committed to delivering exceptional customer service in fast-paced environments.
Overview
2021
2021
years of professional experience
1
1
Language
Work History
Sr Patient Representative- Referral Coordinator
Children’s National Pediatrician and Associate
- Assisted patients with appointment scheduling and registration processes.
- Provided information about services, procedures, and insurance coverage to families.
- Coordinated communication between healthcare providers and patient families for effective care delivery.
- Documented patient interactions and maintained accurate records in electronic health systems.
- Check in and check out
- Call center duties
- Process faxes and school forms
- Training new employers
- Verify insurance and demographics inf
- Build information between doctor and pt
- Set up behavior consultation
- Set up appoint with specialist create referrals
- Referrals process for all specialist
Patient Representative Call Center Specialist
Holycross Health Center Aspen Hill
Silver Spring, MD
11.2013 - 10.2020
- Assisted patients with appointment scheduling and registration processes.
- Provided information on health services, insurance options, and facility policies.
- Maintained accurate patient records in electronic health systems to ensure data integrity.
- Making more than 100 phone calls at call center
- Verify insurance and confirmed approval
- Help pt with authorization referrals
- Faces
- Refill med with Nurse supervision
- Collaborated with healthcare staff to streamline patient flow and enhance service delivery.
Education
Bachelor of Science -
Unicen
La Paz BolSkills
Customer service
Privacy and confidentiality
Scheduling appointments
Insurance verification
Medical terminology
Patient data confidentiality
Referrals
Call center representative
Languages
Spanish
Native or Bilingual
Timeline
Patient Representative Call Center Specialist
Holycross Health Center Aspen Hill
11.2013 - 10.2020
Sr Patient Representative- Referral Coordinator
Children’s National Pediatrician and Associate
Bachelor of Science -
Unicen