Gloribel Torres
Providence,RI
Summary
Dynamic professional, excelling in customer service and critical thinking. Bilingual in English and Spanish, adept at data entry and Microsoft Excel. Enhanced client satisfaction and retention by resolving inquiries efficiently, Skilled in fostering positive client relationship with superior telephone etiquette.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Call Center Representative/Patient Referral Coordinator
-University Otolaryngology
Providence, RI
2025.08 - Current
- Managed high volume of incoming calls from patients and healthcare providers.
- Accurately register patients and schedule appointments following established schedule templates
- Resolved incomplete referral faxes by directly contacting referring physicians and patients, ensuring all paperwork was completed and accurately tracked in the referral management database.
Customer Service Representative
- Kimberly Wilcox State Farm
Gonzales, LA
2025.03 - 2025.06
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Processed policy changes and claims, ensuring accuracy and timely updates for clients.
- Assisted customers with online account management, promoting self-service options effectively.
- Processed bill payments
- Resolved customer complaints efficiently and professionally.
Sales Associate
Gerry Lane Cadillac
Baton Rouge, LA
2024.04 - 2025.01
- Assisted customers in selecting vehicles, enhancing overall satisfaction and driving sales growth.
- Demonstrated product features and benefits to prospective buyers, facilitating informed purchasing decisions.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
CSR/Dispatcher
M&M Communications
Baton Rouge, LA
2015.01 - 2024.02
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Assisted in managing customer accounts, ensuring accurate data entry and updates.
- Collaborated with team members to streamline communication between departments.
- Developed knowledge of product offerings to enhance customer interactions and sales opportunities.
- Exhibited high energy and professionalism when dealing with clients and staff.
Receptionist
H&R Block
Providence, RI
2011.12 - 2014.04
- Greeted visitors and directed them to appropriate personnel or departments.
- Managed incoming calls and routed messages to relevant team members.
- Organized and maintained front desk area to ensure a welcoming environment.
- Assisted with scheduling appointments and maintaining calendars for staff.
Education
Associate Of Science - Office Administration
Gibbs College
Cranston, RISkills
- Customer service
- Critical thinking
- Data entry
- Microsoft Excel
- Bilingual English/Spanish
Certification
- Property & Casualty License
- Life Health & Accident License
Timeline
Call Center Representative/Patient Referral Coordinator
-University Otolaryngology
2025.08 - Current
Customer Service Representative
- Kimberly Wilcox State Farm
2025.03 - 2025.06
Sales Associate
Gerry Lane Cadillac
2024.04 - 2025.01
CSR/Dispatcher
M&M Communications
2015.01 - 2024.02
Receptionist
H&R Block
2011.12 - 2014.04
Associate Of Science - Office Administration
Gibbs College