Chirae Simmons
Henrico,VA
Summary
Customer service professional with over 10 years of customer service experience seeking a career with a growing company. A high level of computer knowledge and proven problem solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead/Call Center Representative/Referral Coordinator
Virginia Eye Institute
11.2020 - Current
- Ensures customers are promptly, courteously, and professionally served and their questions and problems effectively resolved
- Track and communicate department performance to team and management
- Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool
- Responsible for inputting very detailed information on the patient using a variety of computer screens
- Provides information to patients on practice policies and procedures in preparation for appointment such as insurance, id, etc
- Schedule appointments with specialists on behalf of patients
- Communicates with insurance companies to obtain pre-authorizations for treatment
- Maintain efficiency and accuracy when answering inbound calls.
- Assist with managing associates in the call center, managing call center volume and referral department.
- Track and communicate department performance to team and management
Corrections Officer
VA Department Of Corr, State Prison
07.2018 - 06.2020
- Provide safety and security of the public staff and offenders with compliance of the policy and procedure
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments
- Monitor 4 different housing areas in the facility to complete headcounts of inmates
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
Patient Service Representative/Referral Coordinator
Commonwealth Eye Care Associates
06.2017 - 07.2018
- Greet patients with outstanding customer service in person and via telephone
- Schedule appointments in a timely manner
- Register new patients and update existing patient demographics by collecting detailed patient information using EMR Systems
- Provide messages to providers and verify health insurance eligibility
- Collect co- payments and compiled daily financial records
- Abide with HIPAA guidelines.
Customer Service Representative
Barefoot Spas
01.2014 - 03.2017
- Provide excellent customer service in a call center environment and collect customer demographics through CMR Systems
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Troubleshoot and dispatch technicians for spa repairs
- Assisted customers with setting appointments, shipping and special order requests using Visual Systems or arranging merchandise pick-up at the company's location.
- Provide and maintain a clean and safe work environment abiding with OSHA standards
Education
High School Diploma -
John Marshall High School
Richmond, VASkills
- Patient Care Coordination
- Office Administration
- Customer Service
- HIPAA Compliance
- Telephone Etiquette
- MS Software
- First Aid/CPR
- Safety and Security
- Type 35 WPM
- EMR Systems
- Complex Problem-Solving
- Web Browser Software
- Marketing Methods
Certification
Medical Scribe
Timeline
Team Lead/Call Center Representative/Referral Coordinator
Virginia Eye Institute
11.2020 - Current
Corrections Officer
VA Department Of Corr, State Prison
07.2018 - 06.2020
Patient Service Representative/Referral Coordinator
Commonwealth Eye Care Associates
06.2017 - 07.2018
Customer Service Representative
Barefoot Spas
01.2014 - 03.2017
High School Diploma -
John Marshall High School
Medical Scribe
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