Roxana Garcia
Winton,CA
Summary
Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and EHR systems. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Medical Assistant/Medical Call Center Representative
Livingston Medical Group
Livingston , CA
08.2021 - Current
- Educated patients about medications, procedures and physician's instructions.
- Answering Medical Advise Queue line for Physician's calls Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Verified insurance eligibility for patients prior to scheduling
- Collaborated with physicians, nurses, and other staff members as needed.
Instructor /Medical Assistant Program Instructor
Institute of Technology
Modesto, CA
08.2021 - Current
- Working as a Medical Assistant Instructor with extensive hands on and administrative experience
- Developed appropriate curriculum/ course syllabuses
- Utilized e-books, canvas, textbooks combined with practical applications in lab settings
- Teaching courses in Medical records documentation, Medical Terminology, and hands on Training
- Provided individualized instruction to students to improve their academic performance.
- Received recognition for contributions to innovative concepts in classroom instruction.
Lead Medical Assistant
Castle Family Health Centers
Atwater, CA
04.2014 - 07.2021
- Worked as a Medical Assistant mainly assisting Doctors with a rapid high volume of patients
- Working in different departments Family Practice, Specialty Clinic, Pediatrics, and Urgent Care
- Assisting patients with Vitals, Injections, Obtaining Specimens, EKG’s, and Wound Care
- Lead M.A, and Clinical Nursing Trainer for new Staff/ Students
- Trained to Report, and recall Disease Exposure, and run Control Report’s
- Trained for many years with EHR (NextGen and Meditech)
- In charge of Clinics Laboratory Controls, Setting up for different Procedures, and Ordering Medical Supplies for patients
- Assisting MD with Administration paper work
- Working under Doctor's orders and Patients needs
- Chosen as a Rapid DPI team Member by Alliance
Assistant manager Cashier/ Customer service
Mi Pueblo Food Center
06.2010 - 01.2013
- Worked Training new employees created new processes, and systems for increasing customer service satisfaction
- Evaluated staff for the quality of their work
- Developed highly empathetic client relationships, and earned reputation for exceeding sales goals
- Experience with product assistance/expired product
CNA Student
Sonora Regional Medical Center
Sonora, CA
10.2007 - 04.2010
- Assisted nurses with treatments and procedures according to protocols established by the facility.
- Assisted patients with activities of daily living, such as bathing, dressing, grooming, and eating.
- Used proper body mechanics when lifting, transferring or positioning immobile patients.
- Observed changes in patients and reported to Nurse.
Education
Certified Medical Assistant -
Merced College
Merced, CA05.2014
Certified Internet & computing core -
Merced College
Merced, CA06.2013
High school diploma -
Merced College
Merced, CA06.2011
Biology Master Degree In process -
Merced College
Merced, CASkills
- Bilingual Spanish/English
- Clinical Instructor/ Trainer
- Injections/EKG's/Wound Care
- Strep & Influenza Test/Vitals/UA's/TB test
- Medical Procedures Preparing & Assisting
- Cashier/Customer service
- Internet and Computing Core Certification (IC3)
- Strong organizational skills
- Electronic Health Records
- Assisting Doctor with Administration work
- Blood Borne Pathogens Certified
- CPR/First Aid
- Member of the Alliance Rapid DPI System
- Experienced Reporting on Disease Exposure Control
- Lab Control Coordinator
- Conflict resolution abilities
- Patient Care Coordination
- Understands mobility assistance and needs
Timeline
Medical Assistant/Medical Call Center Representative
Livingston Medical Group
08.2021 - Current
Instructor /Medical Assistant Program Instructor
Institute of Technology
08.2021 - Current
Lead Medical Assistant
Castle Family Health Centers
04.2014 - 07.2021
Assistant manager Cashier/ Customer service
Mi Pueblo Food Center
06.2010 - 01.2013
CNA Student
Sonora Regional Medical Center
10.2007 - 04.2010
Certified Medical Assistant -
Merced College
Certified Internet & computing core -
Merced College
High school diploma -
Merced College
Biology Master Degree In process -
Merced College
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