Danielle Aguirre
CA
Summary
I have been trained and have acquired experience and knowledge in the Medical field. I am qualified with experience in customer service, and healthcare. I am self-motivation and am willing to learn and build with the foundation that I have and will obtain.
Overview
10
10
years of professional experience
Work History
Call Center Representative/Medical Assistant
Island Dermatology
08.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Donor Specialist
Life stream Blood Bank
05.2021 - 06.2023
- Titled as a Mobile phlebotomist/Recruitment My roll with lifestream was obtaining donor demographics and getting vital signs from every donor before the donation assuring they were healthy enough to donate.After assuring Donor passed screening process i would take blood from the donor and on occasion if driver wasn't assigned to me i would package my own blood to be processed to blood bank.
- I set up and clean up mobile blood drives from unloading and loading equipment off of box trucks and lift vans from planning and recruiting different company's to host blood drives throughout southern california.
Wellness Nurse
The Recovery Room
02.2016 - 01.2018
- I was the Initial point of contact for weight loss inquires, I answered approximately 20 calls daily. Explain weight loss program and different procedures spa provided to the public at health fairs and business events.
- Explained and guide the public on how preventive care works and how to get them started on a health journey, Provided research and findings to Planning a healthy lifestyle and life changes to patients
- Scheduled appointments for spa services
- Received and distributed mail within the departments
- Injected patients with b12 and testosterone injections
- Managed inventory for office supplies weekly. Created invoices and processed deposits weekly for office.
Phlebotomist/Lab Assistant
The High Desert Heart Institute
01.2014 - 12.2016
- Served geriatric patients in a lab setting
- Preparing specimens for laboratory testing performing screening procedures
- Verified test requisitions by comparing information with nursing station log
- Verified patient by reading patient identification and demographics
- Obtained blood specimens by performing venipunctures and fingersticks
- Monitored glucose levels by performing glucose tests recording results and reporting results to unit nurse-manager
- Performed bleeding-times tests by entering results to the computer
- Maintained the day to day functioning of the lab, including collecting and organizing samples, maintaining cultures, growth
- Ordering and inventory on lab supplies along with data entry.
Education
Phlebotomy Tech Training - Phlebotomy
Phlebotomy Solutions
Hesperia, CA01.2021
Phlebotomy Certification - Phlebotomy
Mission Career College
Riverside, CA01.2015
Medical Assistant Certification - Medical Assisting
Newbridge College - Long Beach
Long Beach, CA06.2011
High School Diploma -
Colton High School
Colton, CA06.2010
Skills
- Product Upselling
- Data Entry
- Customer Relationship Management
- Sales Closing
- Account Updating
- Quality Assurance
- Customer Service
- Bilingual
- Training Experience
- Answering Questions
- Resolving Issues
- Customer Communications
- Record Preparation
- Call Center Customer Service
- Procedure Assistance
- Patient Scheduling
- Medical Terminology
- Indirect Patient Care
- Payment Collection
- HIPAA Compliance
- Phlebotomy
- Equipment Sterilization
- Medical Terminology Knowledge
- Medical Terminology in {english & spanish ]
Timeline
Call Center Representative/Medical Assistant
Island Dermatology
08.2023 - Current
Donor Specialist
Life stream Blood Bank
05.2021 - 06.2023
Wellness Nurse
The Recovery Room
02.2016 - 01.2018
Phlebotomist/Lab Assistant
The High Desert Heart Institute
01.2014 - 12.2016
Phlebotomy Tech Training - Phlebotomy
Phlebotomy Solutions
Phlebotomy Certification - Phlebotomy
Mission Career College
Medical Assistant Certification - Medical Assisting
Newbridge College - Long Beach
High School Diploma -
Colton High School